|P1||Product/Service Unusable In Production||Critical service issue affecting all users. Service unavailable or unusable with no workaround.|
|P2||Product/Service Severely Impaired||This issue is critically impacting a single user or critically impacting collaboration among users. Product does not work as expected, with no feasible workaround.|
|P3||Product/Service Partially Impaired||Product does not work as expected but a workaround is easily available.|
|P4||Product/Service Usable||Product does not work as desired, but functions (a workaround is not necessary).|
Google Cloud Support may reprioritize your case after gathering more information about your problem, or when progress is being made towards a resolution.