| Priority | Meaning | Description |
|---|---|---|
| P1 | Product/Service Unusable In Production | Critical functions of your application aren't available with no workaround. |
| P2 | Product/Service Severely Impaired | This issue is critically impacting a single user or critically impacting collaboration among users. Product does not work as expected, with no feasible workaround. |
| P3 | Product/Service Partially Impaired | Product does not work as expected but a workaround is easily available. |
| P4 | Product/Service Usable | Product does not work as desired, but functions (a workaround is not necessary). |
Google Cloud Support may reprioritize your case after gathering more information about your problem, or when progress is being made towards a resolution.