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What priority should I select for my Google Cloud Support request?

Priority Meaning Description
P1 Product/Service Unusable In Production Critical service issue affecting all users. Service unavailable or unusable with no workaround.
P2 Product/Service Severely Impaired This issue is critically impacting a single user or critically impacting collaboration among users. Product does not work as expected, with no feasible workaround.
P3 Product/Service Partially Impaired Product does not work as expected but a workaround is easily available.
P4 Product/Service Usable Product does not work as desired, but functions (a workaround is not necessary).

Google Cloud Support may reprioritize your case after gathering more information about your problem, or when progress is being made towards a resolution.

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