Fix payment issues

To remain a Google Workspace Individual subscriber, your account must not have any outstanding payment issues.

If you tried to buy a subscription and your payment didn't go through, try these steps.

Update a payment method

1. On your computer, go to pay.google.com
2. At the top, click Payment methods.
3. Choose the card you want to update.
4. Click Edit.
5. Change your payment information.
6. Click Update.

 Add another payment method

1. On your computer, go to pay.google.com
2. At the top, click Payment methods.
3. Click Add payment method.
4. Select Add credit or debit card.
5. Add your credit card information.
6. Click Save.

Make sure your payment method is supported

Google Workspace Individual subscriptions only support credit card payments.

Contact your credit card provider

If your credit card information is correct but your payment won't go through, contact your credit card provider.

They may have more information on why your credit card can't be charged.