Training and billing support

What documentation or training is available?

You can find training by research area on the Researcher overview page.


Who should I contact if I have any questions?

For any additional questions, please contact Please check your spam folder and enable access from our email alias through your email settings if you do not receive a confirmation email for your application within 24 hours (i.e. unmark email address from spam list). This ensures all notifications and program updates are communicated to each applicant.


Will Google Cloud credits offset my existing balance due to compute workloads I have already performed?

No. Google Cloud credits are not retroactive. Unless you are planning to use your regular payment method, please do not perform any workloads before your Google Cloud credit is actually reflected in your account and the project is using the billing account associated with the credits.

Where can I find my billing account ID

The billing account ID is an 18 digit alphanumeric code. You should be able to see it in after you login with your credentials.

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