How do I help learners troubleshoot problems?

Ask learners to check their Getting Started Guide for troubleshooting information.

For help related to the Career Launchpad program or issues with completing the labs on Google Cloud Skills Boost, contact Support using one of the following methods:

  • Email Support at

    • Subject line: “EDU CR: Need Help”.
    • Provide the following details in the message body:
      • Your institution name
      • Career Launchpad program name
      • The issue you are facing

    Support staff will provide assistance to help resolve the issue.

  • Chat with Support at

    • Click on the Support icon in the upper right corner and select Chat Support.

    • Enter your name and email as previously registered on Google Cloud Skills Boost

    • For Department, select Google Cloud Edu Program department

    • In the Message field, type “EDU CR: Need Help” and click on the Start Chat button


To troubleshoot on your own:

How do I contact the Career Launchpad program team at Google about my application for the program?

Check other sections of this FAQ first to find an answer to your question.

  • Email your application email thread for questions related to issues such as the status of your application.

Where can I find more information about Google Cloud Training and Certification?

For more information about Google Cloud Training and Certification, see:

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