Step-by-step guide to fixing a promotional offer issueIf something’s going wrong with your promotional offer, use this guide to figure out why. How can we help you?I got a promotional offer, but I don’t know how to enter it.I applied the promotional offer, but I'm not sure that it worked.I successfully applied the promotional offer, but I don't see the credit.I don't want to enter my payment details before redeeming the promotional offer.Redeeming your promotional offer takes just a few steps. Please choose one of the following:I haven’t entered my billing information in my Google Ads account yet.I already entered my billing information in my Google Ads account.Have you met the requirements specified in your offer?No, not yet.I’m not sure.Yes, I met the requirements.Have 35 working days passed since your account met the requirements?Yes.No, not yet. Was this helpful?How can we improve it?YesNoSubmit