Looking everywhere for your ad but still can't find it? If you have a Search ad, you can look for your Search ad with the Ad Preview and Diagnosis tool. It can help you to confirm that your Search ad is running without affecting your impressions (which would lower your click-through rate). You can also hover over the speech bubble in the "Status" column of the Ads tab next to your ad, to see more information about its status. If your ad isn't showing, the tool will tell you why and offer tips to help you get your ads up and running.
If you're still having trouble, click the button below that best describes your situation. You'll see a list of possible reasons why you might not see your ad, along with steps to fix the problem.
Choose your issue below:I just created an ad, but I don’t know if it’s running.I’ve seen my ad before, but now I can’t see it.I know my ad is running because data is showing in my account, but I can’t see it.I can’t see my ad on mobile devices.I can’t see my display ad on any of the Google Display Network sites.
Have you entered your billing info?YesNo or I don’t know
Was your credit/debit card declined? Or if using direct debit, has your bank account not yet been properly authorised/validated?YesNoI don’t know
Is your ad approved?YesNoI don't know
Is your ad approved?YesNoI don’t know
Was your credit card declined?YesNoI don’t know
Is your ad accruing stats?YesNoI don’t know
Is your ad approved?YesI don’t know
Was your credit card declined?YesNoI don’t know
Have you opted in to run your ads on high-end mobile devices and Google Display Network?YesNoI don’t know
Are you targeting specific devices?YesNo, I chose “All available devices” when setting up my campaign.I don’t know
Has your ad been approved?YesNo, it's been disapprovedI don’t know
Was your credit card declined?YesNoI don't know
Is your campaign set up to run on the Google Display Network?YesNo or I don’t know
Is your ad in the correct format for the site that you’re looking at?YesNo or I don’t know
Are you running many different sizes of image ads?YesNoI don’t know
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