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Buy On Google - Customer Last Name was not provided to me! 1 Recommended Answer 2 Replies 0 Upvotes
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Hi all,

I received a new Buy On Google order today but unfortunately only the First name of the customer was provided to me with the order. Of course to properly ship this package I will need the last name. I have reached out to the customer by email to the masked email that google provides, but have not gotten a response.

How do I navigate this without penalty for late shipping/long handling times?

I would think that the last name of the customer would be a prerequisite for using Buy On Google?

Thanks!

Kris
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Thank you for the quick help! I've requested help via the link you provided. Will report back with a resolution.

Kris
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