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Account isn't eligible for enhanced listings on surfaces across Google
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Just yesterday I've set up google ads and merchant center. In the diagnostic section, in the account issues its showing  'Account isn't eligible for enhanced listings on surfaces across Google'. So please help me solve this problem.
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I have the same problem and have spent hours going back to this requirements page. The problem is that nobody at Google can tell you what's wrong. It's a bad customer experience if customers keep getting pointed to docs that they follow, but then there's no way to troubleshoot.

Plus it's unclear what exactly may be wrong. I linked the merchant account with linked accounts suggestion. I submitted a product feed with all the requested fields. All the ads are active and ok.

Does Google think I have an item that's multi-product or in clothing category? Who knows... the Google Support team sure doesn't. They claim they can't answer the question of why this error occurs. It's all some automated algorithm. Well, how ridiculous is that?

It's certainly not an experience that's helping out small business in this covid-era. So at this point, this post: https://www.blog.google/products/shopping/its-now-free-to-sell-on-google/ is more marketing hype than help to many of us that could use Google's help.

And I just found this today: "Eligibility is evaluated using a complex set of automatic checks. For this reason, you won’t be able to contact support to assist with or expedite the resolution of this issue. Your products will remain eligible for standard listings."

So the message is if our amazing algorithm says you're a villain, then tough luck, we won't help you. Thanks for playing. That's really nice.
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Thanks Emmanuel, that sounds like a solid tip. I actually just added Reviews yesterday as I came across a similar idea. It's very odd that Google can't start with a high enough trust factor to allow one to be tested. What's worse is they don't let you know that's the problem.

I need to find where I can connect Google My Business. I will also look into adding Shopping Actions. For PayPal, I really don't understand that one. Why would anyone expose PayPal information when the ads are supposed to be free.
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Founder of FeedArmy - Shopping & Merchant Center Specialist
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This thread is locked as the original question was answered. If you have a new question, please create a new thread here: https://support.google.com/google-ads/thread/new?hl=en
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