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Account suspended due to unpaid balance of 0€
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Hi,

I created my account yesterday, I've put my credit card (which has funds and no issues), I place my first add, after the first 9 views my account gets suspended saying I have unpaid balances. I check my summary in billing and it shows 0€ and my card is working, what the.. is wrong with google? why do they treat customers this bad?


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Google Ads Specialist from Poland
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Hi Daniel :)
If you have no unpaid balance - you need to submit an appeal using this form ←click
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Or they could just not COMPLETELY SUCK AT SERVICE.  I'm having the exact same issue...I need to take time to  appeal that they are incompetent?
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The appeal form doesn't work for me, it says "your account is in good standing"
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Google Ads Specialist from Poland
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What kind of message have you received by email from Google Support as the reason of the suspension?
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after making a lot of failed calls, apparently I have to contact collections? I sent them an email but have no idea what it could be about.
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just the standard web link which suggests the site has committed some kind of "egregious violation" which would be:

I'm a small business offering outdoor equipment in a brick & mortar location.  We are licensed, I dont sell anything controversial, counterfeit anything etc.  I cant get anyone to explain to me what is causing this action as the boilerplate simply does not apply to our business in any imaginable way.

Given Googles highly dominant position controlling mobile advertising, maps etc - this action is tantamount to force me to take legal action? 

Nuts, and shockingly incompetent behavior from a company that professes to employ the smartest people out there.
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Hi Daniel, the same thing happened to me. My account is brand new and shortly after launching my very first ad campaign my account suddenly showed suspended due to an "unpaid balance" of $7.33 which was odd as I had a valid cc on file set for automatic payments. Per the google help guide, I followed the steps to manually pay the balance and paying $10 to cover the $7.33 because they only accept a min payment of $10.  I have since submitted 4 appeals with no resolution. I just keep getting the same automated email responses back that says my account is suspended due to suspicious payment activity which does not make any sense after the extensive investigating I've done on my end trying to figure out what could be wrong. I have submitted documents to prove my cases over and over and still no sort of resolution. I called the general number found in the community 866-246-6453 and spoke to google reception and all they advise is to continue submitting appeals- they could not offer any other insight, assistance, or a phone number to speak to an actual ad specialist directly. I'm brand new to this platform but thus far my experience hasn't been great, going from dead-end to dead-end trying to get this issue rectified. Pretty disappointing. It's been over two weeks since the suspension.  I'm shocked this is how their customer service runs... hoping somehow it improves.
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