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8/21/19
Ads disapproved because of online gambling ads, but we have the license for this. 0 Recommended Answers 1 Reply 0 Upvotes
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The ads are disapproved because of capitalisation so we've changed the brand name from PlayOJO to Playojo, although it should be ok with capitals here. The other reason is because it's online gambling ads, but we have the license for it so should not be any problem. Would you please look over this and get them live again?   Thanks!
All Replies (1)
8/21/19
(a) having a valid license is not enough --
the business and site must also be certified:
https://support.google.com/google-ads/troubleshooter/2893932
 
(b) usually, the ad details must be edited until
the disapproval-flags are automatically removed.
 
(c) this is primarily a peer-to-peer community forum --
community-members cannot look into any account
and cannot accelerate the review process.
 
otherwise, if the certification was previously approved by the policy-teams,
or the ad details cannot be edited to conform to all policies, or both, then
the disapproval-flags may be disputed, by following the steps outlined here:
https://support.google.com/google-ads/answer/1704381
 
otherwise, simply contact customer-support and ask for
examples of issues that are triggering the policy-flags --
then use the examples to help find a root-cause and fix
all related issues, before submitting a formal dispute.
 
 
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