/google-ads/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
Your account is suspendedYour account has an unpaid balance.
2
Your account is suspended - Your account has an unpaid balance.
Details
Pinned
Locked
Latest Update Latest Updates (0)
Relevant Answer Relevant Answers (0)
All Replies (27)
Relevant Answer
Why this unpaid issues is coming even we have created new account and added money on it.
marked this as an answer
Digital Marketing Transformation...
Relevant Answer
Hi vikash bhagat,

You should create a separate thread if the question is different. That's my suggestion. In case it's a new account and you haven't paid the invoices, there are chances that your account might get temporarily suspended. And once you pay the invoices right away, the account might get reinstated.

Pankaj
marked this as an answer
Relevant Answer
I do not understand how to get my account unsuspended. I paid the unpaid balance, and actually have a credit on file now. However my account is still suspended and my ads aren't running. It is impossible to speak to a rep. I have filled out a contact form and they sent me an email saying they have opened a case for review. How long does this usually take? Does it even work? I need my account unsuspended as I am trying to run a business.
marked this as an answer
Relevant Answer
Any luck? Having the same issue. I even received an email that my appeal was granted and I could resume advertising and after about 3 hours I was suspended again for unpaid balance. My balance is paid and I have a credit.
marked this as an answer
Relevant Answer
paid twice - the situation has not changed
marked this as an answer
Relevant Answer
In any of these cases, could another Google Ads account, associated with you, be the problem?
marked this as an answer
Relevant Answer
The issue for me was resolved through Google AdWords support. It was an issue with them verifying my billing information that triggered the unpaid balance issue.
marked this as an answer
Relevant Answer
I'm having the same issue this morning - it's saying that the account is suspended due to an unpaid balance but there isn't one? The payment went through seamlessly yesterday, yet the error is still there. I can't get through to anyone to resolve it!!!
marked this as an answer
Relevant Answer
Hi Pankaj,

Thanks for taking the time to respond. As I mentioned in my comment - the account didn't have an outstanding balance as the invoice HAD been paid straight away. Happy to say that it was an error and the suspension has been lifted. 

Diane
marked this as an answer
Relevant Answer
Hi Pankaj,

In case I already paid all the payment. How long it will repoen?

Thanks
marked this as an answer
Relevant Answer
i got suspended due to unpaid balance. but as i remember, this is my first google ads account. i never use google ads before. how to check?
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/google-ads/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Removed from Updates
Marked as Recommended Answer
Marked as Update
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
Known Issue
Fixed
Marked Fixed
Unmarked Fixed
Unable to mark fixed
Unable to unmark fixed
/profile/0
false
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
73067
false