Investigate a payment

* Required field

Please use a valid email id of the format example@abc.com
Add additional
Include email address(es) of those you would like to CC on this submission, separated by commas if there are multiple.
Keep in mind: We'll do our best to call you, but we still might email you if that's the quickest way to give you help.
If you are an agency or someone who manages multiple Google Ads accounts, please do not enter the Customer ID for your Google Ads Manager Account. Please enter the Customer ID for the individual account. Learn how to find your Google Ads customer ID.
If you don't have a unique reference number then enter your unique bank account number (VAN).
Make sure there's enough funds on the account and then pause all campaigns

Proof of payment can be a scanned image or screenshot of your bank transfer receipt, your bank or credit card statement, or your online bank or credit card account. Your proof of payment should include the following information:

  • The date the payment was made. If possible, show all transactions for five days before and after the payment
  • Amount and currency of the payment
  • The beneficiary of the funds, i.e. Google Ads
  • The name of the remitting bank
  • The country of the remitting bank
  • The reference / subject line you used

 

We suggest that you black out your bank account number for security purposes.

Please be as detailed as possible.
This field is required.
Some account and system information will be sent to Google. We will use the information you give us to help address technical issues and to improve our services, subject to our Privacy Policy and Terms of Service.
Additional info