Investigate a payment

* Required field

Please enter your name.
ex. 123-456-7890
Please enter your Google Ads customer ID.
If you don't have a unique reference number then enter your unique bank account number (VAN).
Make sure there's enough funds on the account and then pause all campaigns

Proof of payment can be a scanned image or screenshot of your bank transfer receipt, your bank or credit card statement, or your online bank or credit card account. Your proof of payment should include the following information:

  • The date the payment was made. If possible, show all transactions for five days before and after the payment
  • Amount and currency of the payment
  • The beneficiary of the funds, i.e. Google Ads
  • The name of the remitting bank
  • The country of the remitting bank
  • The reference / subject line you used


We suggest that you black out your bank account number for security purposes.

Please be as detailed as possible.
This field is required.
Some account and system information will be sent to Google. We will use the information you give us to help address technical issues and to improve our services, subject to our Privacy Policy and Terms of Service.
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