We want to help you feel confident that your advertising is set up appropriately during COVID-19. Here are some best practices on how to use Google Ads Smart campaigns to help your business through this time.
Evaluate your need for advertising
- If your business is temporarily closed, pause your campaigns and update your 'Business Profile' in Google My Business.
- If your business is still open but this isn’t the best time to be advertising, pause your campaigns.
- If your business is still open, make the most of your advertising dollars by following our tips below.
You can turn your campaigns on again quickly when the time is right for your business.
Tips for your campaign
Consider your budget
When it comes to your budget, we know that every dollar counts. If your budget is limited right now but you’re still getting calls or website visits from your ads, consider lowering your budget, but leave your campaigns active to help drive as many people to your business as possible.
If you’re seeing improved results from your ads, consider increasing your budget – even for only a few days – to capture even more business.
Make sure your ads reflect your offerings
If your business has shifted focus, make sure that you modify your ad text to keep your customers updated. This could include:
- New offerings like takeaway, delivery or kerbside pickup
- Updated business hours or special hours for certain groups
- Measures being taken to keep employees and customers safe
- New online stores, products, classes or ordering capabilities
- Free delivery or updated delivery times
- Special offers or discounts
- Gift card purchases
If you have a Google My Business account, make sure that you adjust your business hours and services on your Business Profile so customers looking for you on Search and Maps can also stay up to speed on changes.
Adapt your tone
- Be extra mindful about how certain words might make people feel. Reevaluate your use of words like 'protection', 'checkup', 'prevention' or 'virus'.
- If your campaign is international, follow local terms that have been used to reference COVID-19 and regional disruptions.
Write more ads
Having more than one ad can help your business attract a wide range of customers, without any added cost to your current budget. Try having one ad that focuses on a particularly popular item, service or feature, and another ad that highlights your overall business.
Review your images
- Assess the appropriateness of images that show large gatherings of people or close human interaction.
- Rethink any images that might be unsettling right now, such as images of people who are sick or unhappy.
Edit your location settings
Most people aren’t travelling long distances right now. If customers typically visit you at your physical location, update your location settings so your ads only show near your business.