The impact of coronavirus disease (COVID-19) is evolving every day and we are working hard to maintain a safe advertising ecosystem for users, advertisers, and publishers. This page provides important information and updates on measures we are taking to prevent abuse related to coronavirus disease (COVID-19). Advertisers must follow Google Ads policies when serving coronavirus disease (COVID-19) related content, in particular our Sensitive events policy, which prohibits any content that seeks to capitalize on the pandemic, or lacks reasonable sensitivity towards this global health crisis.
We will continue to evaluate the situation to both address new products/services that are being used to exploit users, as well as re-enable certain products/services when the situation stabilizes.
We will update this page as the situation evolves. Please check this page for updates on how Google Ads is addressing the situation to ensure a safe and positive experience for users.
[1 December 2020] Updating our policy on which types of masks can be listed in Shopping ads and free product listings:
Google will allow the sale of personal protective equipment (PPE). Retailers can now promote surgical masks, and other non-N95 masks on Shopping ads and free listings.Note: We still cannot facilitate the sale of N95, KN95, FFP2, FFP3, PFF2, PFF3, and KF94 masks as there is still a global shortage and these should be reserved for medical professionals at this time.
[30 March 2020] Updating our sensitive events policy:
In March 2020, we clarified that any “public health emergency” will be treated as a sensitive event. For more information, please see the “Sensitive Events Policy” under Inappropriate Content policy.
[15 June 2020] Restricting the sale of masks that may be vital for healthcare workers during the Coronavirus disease (COVID-19) outbreak:
We are enforcing a temporary restriction on masks that may be vital for healthcare workers during the COVID-19 response to prevent advertising that may capitalize on coronavirus disease (COVID-19). This decision is to prevent global supply shortages on products which are essential to navigate COVID-19, based on our “Sensitive Events policy” under Inappropriate Content policy.
We will allow advertisements for the sale of masks which are made solely of cloth. Masks that contain additional features or devices may not be allowed.
We are also taking additional steps to prevent artificially inflated prices that limit or prohibit access to other essential items on Google’s network.
Advertiser eligibility to serve Coronavirus disease (COVID-19) related ads:
In order to ensure our users have access to essential information while navigating coronavirus disease (COVID-19), some entities are now eligible to run coronavirus disease (COVID-19) related ads.
We are currently allowing ads from government organizations, healthcare providers, non-governmental organizations, intergovernmental organizations, verified election ads advertisers and managed private sector accounts with a history of policy compliance who want to get relevant information out to the public. We are continuing to evaluate our policy and enforcement processes as the situation evolves to phase in more advertisers in the coming weeks.
Ensuring the privacy of our users:
We will ensure the privacy and safety of our users by continuing to prohibit audience targeting on Coronavirus disease (COVID-19) related content based on Personalized Ads policy.
Protecting our extended workforce and community:
We are taking steps to prioritize the well-being of our employees, extended workforce, and the communities where they live, including reducing in-office staffing in certain sites. This may result in some delays while we provide support to our users, advertisers and publishers.
The World Health Organization website has up to date information and guidance regarding the coronavirus disease (COVID-19) outbreak.
The coronavirus disease (COVID-19) situation is evolving every day, and we're committed to providing you updates, including any changes that may impact our processes and support systems.
To stay informed on how you may be impacted by these changes, continue to check this article. We’ll update it on a regular basis.
We are working hard to quickly remove ads that violate our policies, including those that discourage people from seeking medical treatment or claim harmful substances have health benefits.
If you find ad content that violates this policy, please report it. Instructions for reporting violations of our policies are available here.