Quality Score can be a valuable tool in identifying ways to improve your ads, keywords and landing pages. You can think of Quality Score as a general indicator of which areas to focus on to improve ad quality, rather than a score to be optimised.
This article guides you through different ways to use your Quality Score to improve your performance.
For specific insights on where to make improvements, dive deeper into the three components of Quality Score:
- Expected click-through rate: The likelihood that your ad will be clicked when shown.
- Ad relevance: How closely your ad matches the intent behind a user's search.
- Landing page experience: How relevant and useful your landing page is to people who click your ad.
These components can help you see whether to update your ad text, keyword selection or landing page content. You’ll see a status of 'Below average', 'Average' and 'Above average' for each component to give you a sense of which areas might need improvement.
The key point is: give your users what they’re looking for and good performance should follow. Focus on your long-term performance goals and look for ways to reach them by improving your user experience, using Quality Score as a diagnostic tool.
Ad relevance shows you how relevant your ads are to the keywords that they’re targeting.
If your Ad relevance has a status of 'Below average' or 'Average', try these best practices:
- Match the language of your ad text more directly to user search terms.
- Look for ad groups with many different keywords that can’t be easily addressed by the same ad. Split these ad groups into multiple ad groups that better match to the user’s searches.
- Try grouping your keywords into themes to increase relevance. These themes can be based on your products, services or other categories. For example, if you sell rings, you can have a group of keywords for 'engagement rings' and another group of keywords for 'wedding bands'.
Expected click-through rate indicates how likely people are to click your ad.
If your Exp. CTR has a status of 'Below average' or 'Average', try these best practices:
- Edit your ad text to make your offer more compelling to your target audience.
- Ensure that the details in your ad match the intent of your keywords.
- Highlight a unique benefit of your product or service, such as free delivery.
- Experiment with different calls to action that connect closely with your landing page.
- Create compelling calls to action with words like 'Buy, Sell, Order, Browse, Find, Sign up, Try, Get a Quote'.
- Be more specific in your ad text.
There may be times when a more specific ad leads to lower CTRs, but higher conversion rates. Look for the balance that leads to the best possible performance for your goals.
For example, let’s say you sell luxury dress shoes.
Adding a phrase to your ad like 'free bow tie with order' may attract shoppers looking for deals. On the other hand, phrases like 'fine craftsmanship' or 'custom Italian design' may engage people looking for a quality brand.
The bargain message may get you more clicks, but may not result in as many loyal customers over the long term.
Bringing people to your site is only one part of online marketing. It’s important to provide visitors with an excellent experience on your website.
If your Landing page exp. has a status of 'Below average' or 'Average', try these best practices:
- Give people what they’re looking for. If someone searches for 'flannel shirts' and clicks your ad for 'flannel shirts', the landing page that they go to should feature your flannel inventory.
- Keep messaging consistent from ad to landing page. Make sure that the page follows through on the ad’s offer or call to action. Even if you have no control over your site, you can still experiment to find the most useful existing pages.
- Try using conversion rate as a proxy for good landing page experience. It doesn't impact your landing page status, but it can be a good way for you to measure and optimise.
- Make your website mobile friendly. Ease of navigation is something users value even more on mobile websites. You can use the mobile-friendly test to see how well your landing page works on mobile devices.
- Improve loading speed. The speed at which your page loads can be the difference between someone bouncing or buying.
Bear in mind, the word-for-word phrase from a search term doesn’t need to be on your landing page.
A search for 'Southampton Chihuahua-friendly budget hotels' doesn’t need to lead to a landing page with the headline 'Southampton Chihuahua-friendly budget hotels'. Instead focus on creating great experiences that deliver what the user is looking for.
Look at other metrics in your account, like click-through rate, conversion rate and site engagement. They’re connected to your performance and can help as you look for specific areas to improve.
As you review your performance, you can use Quality Score as a filter to tell you where to focus your efforts:
- Look through your high-performing keywords and use Quality Score to identify which ones may do even better with changes to your ads and landing pages.
- Use low Quality Scores and component status to find weaker trends for ad relevance, click-through rate and landing page experience that might exist across your account, and set long-term plans for improvement.