If visits to your physical locations—like hotels, auto dealerships, restaurants, and retail stores—are important to your business, you can use store visits conversion tracking to help you learn how your ads influence store visits.
Many customers conduct research online before purchasing in store, and Google Ads can impact those online research decisions that lead to store visits. Store visits help measure the full value of your online ads by accounting for the additional conversions that happen offline. Using store visits, you can optimize your campaigns for omnichannel performance and maximize total return on ad spend (ROAS) across online and offline channels.
- Understand which campaigns, keywords, and devices drive the most store visits to your business.
- Understand the full impact of your return on investment (ROI) and make more informed decisions about your ad creatives, spend, bid strategies, and other elements of your campaigns.
- Evaluate and optimize omnichannel performance by including store visit conversions in your Smart Bidding strategies. Learn more about Smart Bidding for store visits
How it works
A customer is signed in to their Google account and opts into location history in their account settings. The customer finds an ad for your store and interacts with it.
The customer then visits your store’s physical location.
We connect the customer's visit to the store to engagements with your ad in a privacy-safe way. Store visits use anonymous, aggregated statistics which are then extrapolated to represent the broader population of your customers.
When our systems detect that potential visits have occurred, we add an extra layer of verification by surveying select users about their store visits. Using a panel of over 5 million users who have volunteered to participate in Google Opinion Rewards, we directly ask them which locations they’ve visited, understand how this checks out against our predictions, and then use this data to fine-tune our machine learning models.
Google Ads creates modeled numbers by using current and past data on the number of customers who click or view your ads and later visit your store. You can then understand these results in your Google Ads reports for store visits.
If you have a physical store location or sell your products in a physical store and meet certain criteria, you may be eligible for store visit conversions. The following criteria are in place so that we have enough data to report for your account while still maintaining privacy for our users.
- Your stores must be located in eligible countries where store visits reporting is offered.
- Store locations must not be considered sensitive. For example, locations related to healthcare, religion, sexual content, and children would be considered sensitive and ineligible for store visit conversions.
- Your ads should use location extensions or affiliate location extensions so that we know which stores you care about. The more locations you have, the higher the likelihood your account will have enough data to be eligible for store visits.
- Make sure your location extensions or affiliate location extensions are active and not turned off at the campaign level or ad group level in Google Ads. You should also opt in campaigns to show extensions. If you don’t opt in campaigns, store visits won’t be reported, and your Google Ads account may not receive enough data to be eligible for store visits.
- Your ads must have enough ad clicks or impressions, and your business must have enough foot traffic, to pass our privacy thresholds. Since store visit reporting utilizes a machine learning model, we need sufficient data to accurately report store visits. Because every advertiser is different, these numbers vary by advertiser.
- If you’re using location extensions with a Google My Business account, make sure that your store locations are set up in your Google My Business account and all of your store locations are verified in Google My Business.
If you meet the above requirements:
- Your account will automatically begin reporting store visits.
- Conversions from store visits will be added to the "All conversions" and "View-through conversions" (YouTube and Display only) columns in your campaign reports.
- A new conversion action called "Store visits" will be created for you in your Google Ads account. If you don’t find the “Store visits” conversion action, you can add a column in your reports for it.
If you don't find store visits data in your account and believe that you qualify, contact your Google sales representative.
Using the Diagnostics page for store visits
If you have questions regarding store visits reporting in your account, use the Diagnostics page to get the overall status of store visits reporting by channel (network and interaction type). Here you can find more detailed information, such as specific issues in your account that may be affecting store visits reporting. The Diagnostics page will also show whether your account is currently optimized for bidding to store visits conversions.
How to access the Diagnostics page
- Sign in to your Google Ads account.
- Click the tool icon in the navigation menu.
- Click Measurement, then select Conversions to open the “Conversion actions” tab.
- Click on the active store visits conversion action name to open the “Store visits” page, then click Diagnostics.
How to review the Diagnostics page
- Current status: Indicates the store visits reporting status for each channel (for example: Search, Video, Display) and interaction type to clarify which channels are reporting as of the last update.
- Locations: Indicates whether the account has locations linked (affiliate location extensions or location extensions)
- Campaigns running location extensions: Indicates how many of the account’s campaigns are running location extensions. Store visits data is only reported for campaigns that are actively running location extensions.
- Location verification: Indicates the percentage of the account’s locations which are verified in the Google My Business account, as locations must be verified to report store visits. If Location Extensions or affiliate location extensions are enabled through linking to Google chains, these locations are already verified.
- Data thresholds: Indicates whether the account has enough data to meet the privacy thresholds and report store visit conversions.
- Conversion tracking set-up: Indicates that the conversion tracking for the account is set at the manager account level. This will only show if conversion tracking is set up at the manager account level.
- Cross-account store location matching: Indicates whether the account’s locations match with at least 75% of locations across the other child accounts linked to the same Google My Business account or the manager account. This is required for store visits to be reported for accounts using manager-level conversion tracking. It will only show if conversion tracking is set up at the manager account level.
- Conversion value: Indicates whether the account has added a custom conversion value for store visits (for example, to be used with Smart Bidding).
- Include as account default goal: Indicates whether the advertiser is including their store visit conversion into ”Conversions” for use with Smart Bidding.
Store visits measurement is available in the following countries:
Tracking store visit conversions with a Google Ads manager account
Although store visits can be reported at the manager account level, eligibility requirements must be met at the sub-account level, not the manager account level. Each sub-account must meet the eligibility requirements on its own in order to report store visits.
Additionally, just because store visits are reported at the manager account level, it doesn't mean that every sub-account is eligible to report store visits. Even 2 accounts which seem similar may not meet the eligibility requirements at the same time. Learn more about reporting store visit conversions
Optimize for store visit conversions
If increasing visits to physical store locations is your goal, you may want to set up your Google Ads account to optimize for store visits:
If you want to grow store traffic, consider setting up a Local campaign. Ads in Local campaigns appear on the Google Search Network, Google Display Network, Google Maps, and YouTube. When you create a Local campaign, you'll just need to define the store locations you want to promote. You can set this by linking your Google My Business account or selecting affiliate locations. Learn more about Local campaigns
If you’re looking to maximize your ROAS, consider using Smart Bidding with store visits. Smart Bidding with store visits allows you to find customers interested in visiting your store and maximize both online and offline impact for your existing Search and Shopping campaigns. Set a value for store visits, and include store visits in your biddable conversions across your account or in select campaigns. Learn more about Smart Bidding for store visits
Edit your conversion action settings for store visits
After your Google Ads account becomes eligible to report store visits, you may want to make some adjustments to your conversion action settings. Just like other conversion actions, you can edit the conversion window for store visits, the conversion value, the attribution model, and other settings.
- Sign in to your Google Ads account.
- Click the tools icon in the upper right corner of your account.
- Under “Measurement,” click Conversions.
- Find the store visits conversion action you’d like to edit from the list, and click its name. You’ll see the settings for the conversion action.
- Click Edit settings.
- Click on a setting, make your changes, and click Save. Repeat this step for all the remaining settings you need to edit.
- Click Done.