About exclusions: Exclude specific audience segments from your targeting

To provide a comprehensive and consolidated view of your audiences and make audience management and optimisation simpler, you’ll find the following improvements in Google Ads:

• New audience reporting: Go to Audiences within the Campaigns menu for detailed reporting about audience demographics, segments and exclusions. You can also easily manage your audiences from this report page. Learn more about Audience reporting.
• New terms: We’re using new terms on your audience report and throughout Google Ads. For example, 'audience types' (these include custom, in-market and affinity) are now referred to as audience segments and 'remarketing' is now referred to as 'your data'. Learn more about the updates to audience terms and phrases.
• New advertising policies: We’re using new terms on your audience report and throughout Google Ads. For example, 'audience types' (these include custom, in-market and affinity) are now referred to as audience segments and 'remarketing' is now referred to as 'your data'. Learn more about the updates to audience terms and phrases.
  • User feedback
  • Prevalence or severity of abuse
  • Repeated violations of the Customer Match policy
  Access may be removed to Customer Match for any advertiser, including those with only partial access. Losing access to Customer Match under this policy won’t impact the advertiser’s ability to serve or personalise ads. Learn more about personalised advertising.

In addition to reaching specific segments with your ads, you can exclude unrelated, and therefore unprofitable, segments. By reaching only the segments that are relevant to your business, you can help reduce your costs and increase the likelihood that your ad will attract clicks and conversions.

This article shows you how to exclude specific segments if they're not a good match for what you're advertising.

As Apple’s App Tracking Transparency (ATT) policies go into effect, your data segments (especially website, app and automatically created lists) and Customer Match lists may be impacted on iOS 14 traffic (including the use of these lists for exclusions). Campaigns promoting web-based conversion goals – particularly those using Customer Match and your other data segments – may also see performance fluctuations. During this time, we'll be expanding modelled conversions to more iOS 14 traffic.

How it works

Keyword and audience exclusions are only applicable for first-party data.

Just as you can improve your keyword segment by excluding specific keywords, you can remove specific types of segments (for example, affinity or your data) from your campaign or ad group if they're not a good match for what you're advertising. You can exclude specific segments from Search, Display, Demand Gen, Standard Shopping and video campaigns.

Audience exclusions aren't available during campaign creation, but you can add exclusions to an existing campaign. We recommend observing your campaign performance with audience segments before adding exclusions.

Audience exclusions may not apply to users who have opted out of ads personalisation.

Note: While you can also exclude segments from App campaigns, you’ll need to create an exclusion segment first. Exclusions for App campaigns can only be done at the campaign-level. Learn more about excluding segments from App campaigns

Instructions

1. In your Google Ads account, click the Campaigns icon .
2. Click the Audiences, keywords and content drop-down in the section menu.
3. Click Audiences.
4. In the 'Exclusions' module, you’ll see a list of excluded segments, with type, where the segment is excluded from, and the level of the exclusion.
5. To remove exclusions, select the tick box to the right of the excluded segment and then click Remove in the blue menu bar.
6. To edit exclusions, click Edit Exclusions.
   1. Select Campaign or Ad group in the drop-down menu under 'Exclude from'.
   2. Select the tick box next to any segments that you want to exclude. Remove any connected segments that you want to exclude by clicking the beside them.
   3. Click Save audience segment exclusions.

Learn more about Audiences reporting