[About] Limited Product Warranty

Updated: June 25, 2020
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Limited Product Warranty

This limited warranty is provided by Google Inc. for the Glass Explorer Edition device, and is only valid and enforceable where it is sold through Google-approved sales channels.

This limited warranty applies only to hardware components and Google does not provide any warranty for damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation and plugging the device or other included parts into the wrong type of port), neglect, disassembly, alterations and external causes such as but not limited to extreme thermal or environmental conditions (including but not limited to moisture and heavy dust), installation or enabling of unauthorized software or services, unauthorized alterations to the Google Glass software or Google Glass services, unauthorized resale, transfer, loan, or gift, or commercial use. This limited warranty does not guarantee that used of the device will be uninterrupted or error-free.

Exclusive remedy

We warrant the device against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. During this warranty period, if a defect arises in the device, and you follow the instructions for returning it, we will, at our option, either:

  1. Repair the device using new or refurbished parts,
  2. Replace the device with a new or refurbished one, or
  3. Refund the purchase price of the device.

This limited warranty applies to any repair, replacement part or replacement Device for the remainder of the original warranty period. All replaced parts and Devices for which a refund is given will become our property.

Please contact Glass Support for specific instructions about how to obtain warranty service for your Device. In order to qualify for the remedy above, you must provide your name, contact information, and the serial number of your Device. In certain situations, you may also be required to provide a purchase receipt. Before you deliver your Device for warranty service, it is your responsibility to backup any data, software, or other materials you may have on your Device, and to factory reset your Device before delivering it. We will not be responsible for any data, software, or materials that are lost or reformatted.

The limited warranty written above is the only express warranty Google provides for the device, and the above remedy is your sole remedy. To the maximum extent permitted by applicable law, Google expressly disclaims all other warranties and conditions of any kind, whether statutory or implied, regarding the device, except that any implied warranty of merchantability, fitness for a particular purpose, and non-infringement are limited in duration to the one-year period of the express warranty above.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

You expressly understand and agree that, to the maximum extent permitted by applicable law, Google and its subsidiaries and affiliates (collectively, Google Parties) shall not be liable to you under any theory of liability (whether contract, tort (including negligence or otherwise) for any indirect, incidental, special, consequential, or exemplary damages that may be incurred by you in connection with the device or these terms, including any loss of data, whether or not a Google Party or its representatives have been advise of or should have been aware of the possibility of any such loses arising. You expressly understand and agree that, to the maximum extent of the law, the Google Parties' total will not exceed the amount you actually paid Google for the device.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

No employee or representative of Google or its affiliates or any third party is authorized to make any modification, extension, or addition to this limited warranty. If any term of this limited warranty is held to be illegal or unenforceable, the remaining terms of this limited warranty will remain in full force and effect.

This limited warranty gives you specific legal rights, and you also may have other rights which vary from state to state.