Troubleshoot error codes in Gemini Apps

If you get an error message or error code in Gemini Apps, try the steps below to fix the issue.

You can also send feedback or report a problem using the instructions at the bottom of this article. Your feedback helps improve Gemini Apps.

What error codes mean

An error message in Gemini Apps may have a number in parentheses or a 4-digit code, such as (5), (7), or 1060.

Error code	What it means	What to try
`1060`	Gemini Apps may not be available in your country or region.	Check the availability of the: Gemini web app (at gemini.google.com) Gemini mobile app
`(2)`, `(4)`, `(5)`, `(7)`, `(9)`, `(12)`, `(13)`, `(17)`, `1000+` (such as `1099` or `1185`)	Gemini Apps ran into an unexpected issue while processing your prompt.	Try the troubleshooting steps below.

Steps to try for most error codes

Retry your prompt: Submit your prompt again. Temporary connection or server issues often resolve right away.
Start a new chat: Open a New chat to start fresh without previous context.
Check or remove attachments: If your prompt includes a file, image, or video, remove the attachment and try again. Make sure the file type is supported and that you don’t exceed the upload limit. Learn more about supported file types and upload limits for Gemini Apps.
Switch to a text prompt: If you're using voice input or Gemini Live, you can type your prompt instead.
Check your internet connection: Make sure your device is connected to the internet. If you're on a slow or unstable connection, switch networks and try again.
Wait a few minutes: If Gemini Apps are experiencing high traffic, wait 5 minutes and try your prompt again.
Refresh or restart the app: Refresh your browser tab at gemini.google.com, or close and reopen the Gemini mobile app.

Tip: To share more details about an error code you received, you can send feedback or report a problem and include the error number in your description.

Troubleshoot common error messages

Sometimes Gemini Apps display a message instead of a numerical code, such as "I can't do that right now" or "Something went wrong. Please try again later."

Why this happens

High demand or usage limits: If you get "Too many requests in a short time period," Gemini Apps may be experiencing high traffic, or you may have reached a temporary usage limit. Wait a few minutes and try again. Learn more about Gemini Apps limits.
Connected Apps aren't turned on: If you get "I cannot fulfill this request" or "This feature only works with content that Gemini can access," the required connected app (such as Google Workspace) might not be connected. Go to your Connected Apps settings to make sure the app is connected. Learn how to use and manage Connected Apps in Gemini.
Trouble completing an action or generating media: If you get a message such as "I can't generate images" or "I can't save in Sheets" for a task Gemini Apps normally support, start a New chat and enter your prompt again.

Tips to fix common errors

Wait a few minutes: A short break often clears temporary rate limits or high traffic.
Check your permissions: Make sure Gemini Apps have the device permissions (such as microphone access, if needed) and Connected Apps permissions needed for your prompt.

Account, location & policy messages

Gemini Apps operate under Google's Terms of Service and Policy Guidelines. Some messages appear because of account settings, location availability, or policy restrictions:

Account eligibility & restrictions: Some features aren't available for all accounts, such as when you use a work or school Google Account or if you're under 18 or 13 (or the applicable age in your country).
Terms of Service updates: If you get "Terms of service are updated. Please restart the app," refresh your browser or restart the Gemini mobile app to continue.
Access restrictions: If you get "Sorry, I wasn't able to do what you asked because I don't have access to the information," Gemini Apps may not have permission to access that content, or privacy protections may prevent access.
Location availability: If you get "Gemini is currently not supported in your location," Gemini Apps aren't available in your country or region yet.
- Learn where the Gemini web app is available.
- Learn where the Gemini mobile app is available.

Send feedback or report a problem

If you think a response was blocked by mistake, you can send feedback on the response using the steps below.

Give feedback on a response

Important:

To give feedback on a response, you need to sign in to Gemini Apps. Learn how to sign in to Gemini Apps.
Users with a work account that has access to Pro, and users with a school account, will not be able to add additional feedback or attach content.

Your feedback helps make Gemini Apps more helpful, accurate, and safe.

Below the response from Gemini Apps, tap Good response or Bad response .
Optionally, you can select a reason, enter additional feedback, and/or choose to include the files and/or images uploaded before this response with your feedback.
- Tip: You can help us understand your feedback better when you select a reason. For example, if you select Bad response because it’s unsafe or offensive, selecting Offensive / Unsafe helps us understand your rating.
If you provide additional feedback, tap Submit.

Report a problem or send general feedback

Important: To report a problem or general feedback, you need to sign in to Gemini Apps. Learn how to sign in to Gemini Apps.

In the Gemini web app

On your iPhone or iPad, go to gemini.google.com.
At the top, tap Menu Settings Send feedback .
Enter your feedback. You can choose to add a screenshot to help us better understand the issue.
At the bottom, tap Send.

In the Gemini mobile app

On your iPhone, open the Gemini app .
At the left, tap Menu your Profile picture or Initial Report a problem.
Enter your feedback about Gemini in the Google app. You can choose to add a screenshot to help us better understand the issue.
Tap Send feedback .