If your child’s Fitbit Ace LTE is not reachable and you can’t communicate with the device via the Fitbit Ace app, try the solutions below to fix a potential connectivity issue.
Poor LTE signal strength
Fitbit Ace LTE may have poor connectivity depending on the mobile signal strength available at the device’s location. You can confirm by visiting our coverage map and checking the 4G network availability.
Before you begin
- Check that Airplane Mode is turned Off on the Fitbit Ace LTE.
- Confirm that the Fitbit Ace LTE is on-wrist. To preserve battery, the Fitbit Ace LTE will temporarily turn down connections if it’s off your wrist for an extended period of time.
- Check that the Ace LTE is able to connect to a Wi-Fi network if there is one available.
- Check if resetting the Ace LTE resolves the issue.