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For assistance with non Fitbit Ace LTE cases (e.g. Sense, Charge, Ace 3, Versa), visit help.fitbit.com    

Fix calling and messaging issues on Fitbit Ace LTE

If you have trouble sending and receiving messages or calls from the Fitbit Ace app or your child’s watch, make sure that you meet the requirements needed to Make and receive calls and messages on Fitbit Ace LTE. The requirements include:

  • An active Ace Pass data plan
  • A working internet connection on your child’s Ace LTE. This can be either WiFi or LTE.
  • Checking the device’s connectivity settings.
    • Confirm if the location of your child’s watch has 4G and Google Fi coverage. You can check our network in key areas.
    • Confirm the device’s connectivity settings.
      1. Ensure that Airplane mode is off: select Settings  Connectivity Airplane mode. 
      2. Ensure that DNS is set to Automatic: select Settings  Connectivity  Private DNS.
      3. Ensure that Mobile is set to Automatic: select Settings  Connectivity  Mobile.
    • Ensure that Do Not Disturb is off.
      1. Swipe down from the top of the device. 
      2. Tap Do Not Disturb .
  • Your child’s Ace LTE is powered on when attempting to reach the device.
  • You have added contacts. On the Fitbit Ace LTE, press the top side button to display the available contacts. To add contacts, go to the Fitbit ace app. For more details, go to Add and manage contacts on Fitbit Ace LTE.
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