Notification

For assistance with Fitbit Ace LTE, visit support.google.com/fitbitacelte.

File a warranty claim for your Fitbit device

If your Fitbit becomes defective through no fault of your own, you may be able to return it for replacement. Accidental damage isn't covered under warranty.

Important:

  • Warranty terms can vary based on the country or region where you bought your device. You can get online and phone support everywhere we sell Fitbit.
  • To review the terms of your warranty:

Step 1. Check your Fitbit device’s warranty 

For issues you cannot fix or for lost or damaged devices, review your Fitbit device warranty using the Google Hardware Warranty Center.

Important: For devices purchased before July 11, 2023, visit Fitbit Limited Warranty to check your warranty. 

Check your Fitbit warranty

Step 2. Replace your Fitbit device

Important

  • To obtain warranty service, you must follow Google's procedures. You must provide your name, contact information, and serial number. You may also be required to provide proof of purchase and answer our diagnostic questions about your Fitbit’s issues.
  • Make sure you back up your device before sending it back for replacement. Learn how to sync your Fitbit device.
  1. Find your Fitbit's serial number. Learn how to find your Fitbit’s serial number.
  2. Pick your support option based on your device’s warranty status or if you purchased Preferred Care coverage.

Preferred Care

If you purchased Preferred Care, you can make a claim online or over the phone. Learn how to make a claim.

In-warranty

If your Fitbit is in-warranty and your claim is covered, you can get it replaced by contacting us. Your device will need to be sent to us for a checkup. If it's defective, we'll provide a replacement.

If you bought it in a different country or region, check the warranty that came with your product. If we don't sell this product in your country or region, you may not be able to get online or phone support there. For Fitbit region availability, check this article.

Contact Us

Out of warranty

If your Fitbit is out-of-warranty or your claim isn't covered, contact us to troubleshoot and check if you are eligible for out-of-warranty service at the Google Store.

Important: If you bought your Fitbit from another retailer, you still need to contact the Google Store for out-of-warranty claim support.

Contact Us

Related resources

Was this helpful?

How can we improve it?
Search
Clear search
Close search
Google apps
Main menu