How do I use the device lock on my Fitbit device?

Turn on the device lock and set a personal 4-digit PIN code to help keep your Fitbit device secure.

This feature is available on watches and trackers that support contactless payments.

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Why should I use the device lock on my Fitbit device?

To help keep your Fitbit device secure, turn on the device lock in the Fitbit app. You'll be prompted to enter a personal 4-digit PIN code to unlock your device. If you set up Fitbit Pay or Google Wallet, the device lock is turned on automatically and you’re prompted to set a code.

For more information on how to use Fitbit Pay and Google Wallet, see What should I know about using my Fitbit device to make contactless payments?

How do I turn on the device lock?

If you set up Fitbit Pay or Google Wallet, the device lock is turned on and you’re prompted to set a personal 4-digit PIN code when you add a payment card for the first time.

To turn on the device lock without setting up contactless payments:

  1. In the Fitbit app, tap the Today tab   Devices  your device.
  2. Tap Device Lock.
  3. Find the option to set a 4-digit PIN code.
When do I enter the PIN code to unlock my Fitbit device?

When device lock is on, your Fitbit device locks when you're not wearing it. Enter your PIN code when you put your device back on your wrist or if it's been more than a day since you last entered your PIN code. If you only want to be prompted to enter your PIN code when you're ready to make a contactless payment, change the device lock setting to Enabled for Fitbit Pay Onlyor Enabled for Google Wallet Only.

Note that your card issuer may require you to re-enter your PIN code to authorize a payment.

To change the device lock setting:

  1. In the Fitbit app, tap the Today tab   your Devices your device.
  2. Tap Device Lock.
  3. Tap to change your device lock setting.
How do I reset or change the PIN code on my Fitbit device?

Reset or change the PIN code for your device:

  1. In the Fitbit app, tap the Today tab   Devices your device.
  2. Tap Device Lock.
  3. Find the option to change your PIN code.
How do I unlock my Fitbit device with my phone?

If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone.

Fitbit device screen which shows an icon of a red phone with the text Unlock with your phone

To unlock your device with your phone:

  1. In the Fitbit app, tap the Today tab   Devices  your device.
  2. Tap Device Lock.
  3. Find the option to reset your PIN code.

Note that after you reset your PIN code, you must add your cards to Fitbit Pay or Google Wallet as if you were setting it up for the first time.

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