What should I know about groups in the Fitbit Community?

Note: If you're looking for the Fitbit forums, visit community.fitbit.com.

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How do I join the Fitbit community?

1. Tap the You tab Get Started.
2. Select groups you want to join, then tap Done.You can now post, connect with friends, and join groups in the Fitbit community.

Note that the first time you interact with a community group or post, you might receive a prompt to verify your email address. Follow the on-screen instructions, then return to the Fitbit app.

How do I add members to a Fitbit community closed group?

Add up to 2,000 Fitbit community members to a closed group. For information on adding friends, see How do I connect with friends on Fitbit?

To invite a friend to a closed group:

1. Tap the You tab  Groups.
2. Find the group you want, then tap it.
3. Tap the Add User icon  next to the list of members.
4. Select the friends you want to invite, then tap Send.

How do I add or remove an administrator in a Fitbit community closed group?

To be an administrator of a closed group, you must either be the creator of the group or a current admin must give you admin permissions.

To give a member admin permissions:

1. From the closed group’s main page, tap the list of members.
2. Find the member you want to make an admin.
   • iPhones and iPads: Swipe left on the member’s name AdminYes.
   • Android phones: Press and hold the member’s name Make AdminYes.

To remove a member’s admin permissions:

1. From the closed group’s main page, tap the list of members.
2. Find the member you want to remove as an admin.
   • iPhones and iPads: Swipe left on the member’s name RevokeRemove.
   • Android phones: Press and hold the member’s name Remove as AdminRemove.

Note that you can only remove admin permissions from a member if they became an admin after you.

What can I do as an admin in a Fitbit community closed group?

Admins of closed groups are responsible for moderating the group’s activity. Admins can edit the group’s details, delete inappropriate content, add or remove members, and delete the group if they are the only member.

How do I leave Fitbit community groups?

1. From the closed group’s main page, tap More.
2. Tap Leave Group.

How do I remove members from a Fitbit community closed group?

Admins can remove members from a Fitbit community closed group.

To remove a member:

1. From the closed group’s main page, tap the list of members.
2. Find the member you want to remove:
   • iPhones and iPads: Swipe left on the member’s name Remove Member.
   • Android phones: Press and hold the member’s name Remove Member.

Who can see my personal information on Fitbit?

When you first created your Fitbit account, your personal information is set to private by default:

• Birthday (if you sign in with your Fitbit login)

• Sex, height, and weight

• Location

• Friends

• Badges

• Lifetime steps, distance, and floors

When you add a friend or join a group on Fitbit, your average daily step count, display name, and profile photo are visible to your friend and other group members. Your About Me information and the date you joined Fitbit is visible to your friends.

Control who sees your personal information in your privacy settings.

How do I manage my privacy settings on Fitbit?

Fitbit app

1. Tap the Today tab  Tap your profile picture Tap Settings.
2. Tap Social & SharingPrivacy.
3. Tap each item to review and adjust your privacy settings.
4. Tap Save.

fitbit.com

1. On the Fitbit settings page, click Privacy under the Settings menu.
2. For each item, review and adjust your privacy settings.

Why is some information for my friends on Fitbit missing?

If a friend moved Fitbit to their Google Account, you can't see some information in their profile temporarily. To see their information again, move Fitbit to your Google Account.

Similarly, if you moved Fitbit to your Google Account, you can't see some information for friends who haven't moved Fitbit yet. You'll see their information again when they move Fitbit to their Google Account.

Why are some members of my group not appearing?

• After you move Fitbit to your Google Account, you'll see new versions of your groups with other members who also moved to a Google Account. Your group posts, comments, and cheers are automatically transferred to the new version of your group.

• If you still use your Fitbit login, you'll continue to see Fitbit friends who also use a Fitbit login. To see other friends, consider moving Fitbit to your Google Account. Ask an admin of your group to move Fitbit to their Google Account first, or ask the admin to make another group member who plans to move to a Google Account into an admin.

• If you're the first member of a group to move Fitbit to your Google Account and you're not an admin, your new version of the group won't have an admin until an original admin moves Fitbit to their Google Account. Until then, you can report inappropriate content to Fitbit moderators.

Why don't I see some of my previous posts in my groups?

After you move Fitbit to your Google Account, you're added automatically to new versions of your previous groups in the Fitbit Community. Your previous posts, comments, mentions, and cheers are no longer visible in the old version of the group.

How do I delete a post or comment in a Fitbit community closed group?

Admins can delete posts and comments from Fitbit community closed groups.

To delete a post, tap More:

• iPhones and iPads: Tap Delete.
• Android phones: Tap Delete.

To delete a comment, find the comment on the post:

• iPhones and iPads: Swipe left on the comment Delete.
• Android phones: Press and hold the comment Delete.

How do I delete a Fitbit community closed group?

Admins can delete Fitbit community closed groups after all other members leave the group. You can’t recover a deleted closed group.

To delete a closed group:

1. From the closed group’s main page, tap More.
2. Tap Leave and Delete Group.
3. Read the message, then tap Delete.

Who can I message in a Fitbit community closed group?

Group members can send private messages to other members who are their Fitbit friends. Admins can send private messages to all members of a closed group.

Who can see my Fitbit community closed group?

Only members can see the contents of a closed group. Invited users can see a preview of the group, but must accept an invitation to see the full contents of the closed group.

Fitbit community closed groups are only visible to invited users or former members in the Discover More Groups section of the Fitbit app.

How do I cheer and comment on Fitbit community posts?

To encourage a Fitbit friend, tap Cheer at the bottom of their post.

To comment on posts:

1. At the bottom of a post, tap Comment.
2. Write a comment, then tap Send.

How do I mention someone in a Fitbit community post or comment?

You can only mention your friends in your posts. To receive notifications about a post, you must be the original poster or leave a comment.

To mention a friend in a post or comment:

1. At the bottom of a post, tap Comment.
2. Type your comment. To mention someone, type the @ symbol or their name.
3. Choose the person you want to mention.
4. Tap Send.

Note the following about mentioning friends in a post or comment:

• You're limited to 5 mentions per post or comment
• You can't mention anyone who blocked you
• You can't mention yourself

How do I add or delete friends in the Fitbit community?

To add a friend:

1. Tap the You tab Friends.
2. Tap the Add Friend icon.
3. Choose a method to find friends.
4. Tap the Add Friend icon next to the name or email address of the friend you want to add.

You can also send a friend request to people you find in a Fitbit closed group. In the group, tap a person's profile picture to view their profile  Add Friend.

To delete a friend:

1. Tap theYou tab Friends.
2. Tap the friend you want to delete.
3. Tap MoreRemove a Friend.

For instructions on how to add or delete Fitbit friends outside of the Fitbit community, see How do I connect with friends on Fitbit?

How do I send private messages in the Fitbit community?

You can send private messages to other Fitbit members that can’t be seen by other members, but may be reviewed by our moderators, as part of our efforts to ensure compliance with our community guidelines.

1. Tap the You tab Friends.
2. Tap the friend you want to send a private message to.
3. Tap Message .
4. Type your message, then tap Send.

To delete a message from your view, press and hold on the message and tap Delete. Note that your friend can still see the message.

How do I report Fitbit community posts, users, and groups?

Let us know when you see something that you think isn't appropriate for our community. We review reported posts, comments, and profiles as quickly as possible to determine if a user broke community guidelines.

To report a post:

1. Tap Morein the corner of the post you want to report.
2. Tap Report Post.
3. Select your reason for reporting the post, then tap Send Feedback.

To report a comment:

1. Find the comment you want to report:
   • iPhones and iPads: swipe left on the comment, then tap Report.
   • Android phones: press and hold on the comment, then tap Report This Comment
2. Select your reason for reporting the post, then tap Send Feedback.

To report a user in the Fitbit community:

1. From their profile, tap More.
2. Tap Report Profile.
3. Select your reason for reporting the user, then tap Send Feedback.

To report a closed group in the Fitbit community:

1. From the group page, tap More.
2. Tap Report Group.
3. Select your reason for reporting the group, then tap Send Feedback.

Reporting a user is the best way to keep the Fitbit community safe. Targeting and sharing a suspicious profile with the community is against the Community Guidelines.

How do I block users in the Fitbit community?

To block users from seeing your posts or information:

1. When you see a post written by a user you want to block, tap the user's name to see their profile.
2. Tap MoreBlock User or block friend.

If you want to unblock a user, go to account  Blocked Users and select the user you want to unblock.

Why can't I verify my email address?

If you don’t see the email to verify your Fitbit account, check your spam folder. If you didn’t receive the email, contact Customer Support.

What is Fitbit doing to keep the community safe?

Fitbit is committed to continuously improving the safety and security of our community, and in order to do so, we work to investigate and take action on posts, comments, messages and account profiles that violate our guidelines. Keep in mind that while some accounts may seem suspect, our moderators may determine that their actions haven't broken any guidelines.

We encourage community members to report specific account profiles or content that you believe violate our guidelines to help us in our effort to ensure the best possible community experience.