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Troubleshoot your Fiber Jack

When a Google Fiber device powers up, the LEDs go through the following stages:

  • Solid red - starting up

  • Solid purple - starting up

  • Blinking blue - making connections

  • Solid blue - connected and working properly

After about 60 seconds, if your Fiber Jack LED is not solid blue, you can use this troubleshooter to guide you through a few steps that will lead to possible solutions to your problem.

What color is the light?