Troubleshoot Your Fiber Mobile App
If you are having trouble using the Fiber app on your mobile device, select your issue from the list below. The troubleshooter guides you through a few questions that we hope will help you resolve the problem.
If you’re having trouble using the Google Wifi app, please visit the Google Wifi Help Center to find solutions to the issue.
Some features of the Google Fiber mobile app work only when the device is connected to your Google Fiber home wireless network. Your mobile device must be in range of that network at all times for these features to work. If you lose your connection, reconnect the mobile device to your wireless network, and try again.