Troubleshoot your GFiber App

If you’re having trouble using the GFiber App, select your issue from the list below. Follow the steps in this troubleshooter to identify and resolve the problem.

Select the statement that best describes your issue.I can’t install the GFiber App.I can’t start or sign-in to the GFiber App.I have a problem that is not listed here.

What kind of mobile device are you using?AndroidiOS

What happens when you try to start the Fiber app?I cannot find the Fiber app.Nothing happens when I touch the app icon.I see a Sign In screen.I see one of the screens in the app instead of the Sign in screen.None of these statements apply.

Did you find the app?YesNo

It sounds like the app is not installed on your device. What kind of mobile device are you using?AndroidiOS

Do you see the app icon on one of your home screens now?YesNo

Were you able to successfully install the Fiber app?No

Enter your Google Fiber username and password.

Were you able to sign in?YesNo

Were you able to sign in with your Google Fiber username and password?YesNo

Does this explain your issue?YesNo

What kind of mobile device are you using?AndroidiOS

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