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4/17/19
Why am I getting higher ping to US servers with Google Fiber than I was with Spectrum cable? 0 Recommended Answers 3 Replies 2 Upvotes
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Last edited 4/17/19
Hi there - I have an issue with lower than expected ping when playing online games. I used to use Spectrum cable and my ping to US cloud servers was around the following:

San Francisco - 25-30ms
Dallas - 52ms
Virginia - 80+ms
Oregon - 90ms

Now with Fiber, I get:

San Francisco - 11ms
Dallas - 78ms
Virginia - 100+ms
Oregon - 110ms


This may not seem like a big difference, but it sure makes a difference in fast-paced online games that I play. Google Fiber is supposed to be the holy grail of high-speed internet but instead I am less satisfied than when I was using Spectrum Cable (1000/1000 vs 350/30). The lower ping in a limited number of local servers does not provide the value that lower pings overall does. I have called the support line and they are no help...repeating that they will pass along my message and maybe one day it'll get better. Not sure what this means. This went on for about an hour. After much insisting, I was allowed to send a traceroute to the support e-mail. Radio silence ever since.

Here's a traceroute to Overwatch servers which results in 72ms. I feel like I should be getting lower ping. Thinking about changing to Cox or AT&T but I'm not too sure I'll get better performance with them.

I've tried just about everything...different cables, restarting modem, closing down all background applications, messing around extensively with network adapter settings, changing dns, all the different CMD commands...not sure what else to do. 

Any help would be much appreciated.

Thanks,
Kaz
All Replies (3)
4/18/19
Did this just start happening recently? I've been having issues here in Provo with pings to west coast servers being increased by over 50ms avg. Was getting about 15 to 20ms to cali servers and now im getting 70 - 80?!? Makes playing games that use to run beautifully sluggish and beyond poor.
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5/23/19
I recently switched to GF and am having the same issue.  Was on ATT fiber and had no ping issues.  Thinking of switching back.
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5/23/19
Hi Kaz, apologies for the delayed response here. You can always get immediate help by calling 866-777-7550. We can escalate the issue to our engineers for a closer look, or schedule a no-cost visit to check things out in person. That said, feel free to share a few more details here: http://goo.gl/8GiCzg and we'll investigate right away! 
 
Gregory, the Google Fiber team
Last edited 5/24/19
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