Search
Clear search
Close search
Google apps
Main menu
true
  1. Use your Google Fiber Network Box
  2. Use Google Fiber without a Network Box
  3. Perform a Fiber speed test
  4. Slow connection
  5. FAQ about static IPs
  6. Starbucks Wi-Fi from Google
  1. Use your Google Fiber Network Box

    The Google Fiber Network Box (GFRG110 or GFRG100) connects by Ethernet cable directly to your Fiber Jack. Its dimensions are 8" W x 8" D x 1.5" H.

    When it is properly connected, the LED on the front of the Network Box lights up solid blue. If the LED does not light up solid blue about 2 minutes after being connected to power, contact Google Fiber customer support.

    The Network Box serves as a router, which provides Internet service for your home networks. You can connect computers and other devices to the Network Box using Ethernet cables or the wireless networks it provides. A maximum of four devices can be wired to the Network Box using Ethernet cables.

    If you want to add more wired devices, you can connect a gigabit Ethernet switch. Connecting directly to the Network Box provides the fastest speeds on your network.

    The Network Box supports a maximum of 16 wireless devices. As the number of connected devices approaches 16, however, performance degrades dramatically.

    Google Fiber uses open source components (some of which are licensed under GPL). You can find our repository of open source code at code.google.com/p/gfiber.

     

  2. Use Google Fiber without a Network Box

    If you opted not to install a Network Box, you must configure several parameters on the networking equipment you connect to the Fiber Jack. The required settings are below, but configuration examples for each vendor are not available. Contact your networking equipment vendor for help configuring your device.

    If the Fiber Jack is a model GFLT110 and you opt not to use the Network Box, you must provide power to the Fiber Jack by a power pack, which you can obtain from your Google Fiber Installation Specialist. If Fiber Jack is a model GFLT100, it comes equipped with a power pack that you must use whether you use the Network Box or not.

    Configuration guidelines for the interface connected to the Fiber Jack:

    • DHCPv4: You receive the WAN IPv4 address via DHCP. This address will not change. The static IP allocations are tied to your account and physical address. They will remain the same unless you modify your service or move locations.
    • DHCPv6 (optional): Google Fiber supports IPv6. We encourage you to enable DHCPv6 on this interface.
  3. Perform a Fiber speed test

    Although you might have tested your Internet connection speed using one of the available services such as speakeasy.net, many sites are unable to accurately measure ultra-fast connections like Fiber 1000. To provide accurate speed results for your Fiber service, we've built a speed test to accurately measure Fiber's speed.

    Both video and data come into your home through your Fiber Jack, and video takes priority. If you have one or more TV Boxes turned on (even if your TV is off and you are not watching), the video stream to the TV Box is using part of the gigabit bandwidth, and the data stream can use only the remaining bandwidth. If you don't have Google Fiber TV service or have all of your TV Boxes powered off, the entire fiber pipe, or channel is available for data.

    In addition, speed test results can be severely impacted by slower/older computers.

    To test your speed:

    1. For the best results, close all applications before running the speed test.

    2. Open your browser and go to speed.googlefiber.net.

    3. Click the play button to start the test.

      The Google Fiber speed test checks your upload and download speeds and displays the results.

  4. Slow connection

    If you are experiencing slow speeds, the networking equipment attached to the Fiber Jack might not be configured correctly. Another reason might be that the networking equipment between the device running the speed test and the Fiber Jack doesn't support 1 Gbps speeds. See these troubleshooting steps for more information about diagnosing and fixing these issues.

  5. FAQ about static IPs

    Q: I want to keep my computer secure from unauthorized access over the Internet. Will my installation be as secure with a static IP?

    A: Assigning static IPs for your service does not affect any security mechanisms you may already have in place.

    Q: I am not familiar with IPv6. Do I need to do anything to support it?

    A: No. IPv6 is a newer protocol being introduced to the Internet over an extended period. Google Fiber supports IPv6, but you do not have to use it. If you do not use it now, you can change your mind later.

    Q: I'm using an advanced set-up and want to use the LAN side address allocation for servers or other static devices. My current network set-up uses Network Address Translation / Port Translation (NAT/NAPT) for LAN hosts to reach the internet. Can I still use this?

    A: Yes, you can continue to use this mechanism once your WAN side address is updated to a static allocation. With most enterprise router implementations you can also use public LAN addresses for externally accessible hosts, and private addresses with NAT for clients simultaneously.

    Q: Will changing my network equipment change my static IP address?

    A: No, your static IP allocations are tied to your account and physical address. They will remain the same unless you modify your service or move locations. The same WAN address will be assigned to your equipment via DHCP, and you can re-apply the same LAN side address configuration to your new equipment.

    Q: Can I get more than 5 static IP addresses?

    A: Yes, you can choose a plan with 0, 1, 5, or 13 static IP addresses.

    Q: I have more than 5 IPv4 hosts. How can I support them?

    A: You can use Network Address Translation / Port Translation (NAT/NAPT) or a proxy server to allow more hosts to access the Internet. You may want to reserve some of your static IPs for hosts that need to be easily externally accessible. Most enterprise routers allow you to use all these technologies at the same time.

    Q: I have my own IPv4 or IPv6 address allocation. Can I use it with Google Fiber?

    A: No. Google Fiber does not offer this service.

    Q: I have my own domain name. Do I need to transfer it to Google Fiber?

    A: No. To use your domain name with your service, you can optionally update your DNS records with your domain hosting provider to direct traffic to your new Google Fiber IP address assignments.

    Q: I thought I was getting 5 static IPv4 addresses, but my public IPv4 allocation is a /29, which provides 6 addresses.

    A: One IPv4 address should be configured on your router as the local gateway. Most implementations use the first address in the range as the gateway, but you can choose whichever address you want from your range. Use the remaining 5 addresses for hosts that need public static IPs.

    Q: I am not using a Network Box, and when I plug in my laptop or router I am not getting an IP address. What I am doing wrong?

    A: Be sure the interface of the device connected to the Fiber Jack is set for DHCP.

  6. Starbucks Wi-Fi from Google

    Welcome to Starbucks Wi-Fi from Google!

    If you're having trouble connecting, call us at (855) 446-2374.

    Using Starbucks Wi-Fi from Google is simple. Just follow these steps:

    1. Navigate to the list of available wireless networks.

      Since there are so many possible variations based on your hardware and system set-up, please consult your device documentation if you are not sure how to display this list.

    2. Select Google Starbucks or Google Teavana, depending on which store you are in.

      No password is needed to join the network.

    3. Open any browser, and go to any web page (or refresh a page you already have open).

      The Starbucks Free Wi-Fi landing page appears.

    4. After reading the terms of service and privacy policy, click Accept & Connect.

      That's it! You're good to go! Enjoy...

    If you have any trouble connecting, feel free to contact customer support at (855) 446-2374.