Wi-Fi optimization checklist
The suggestions in this checklist are designed to help you optimize your wireless connections on your Google Fiber network. You can try any or all of the suggestions offered in any order, but they are arranged from quick and easy to more complicated as you work through them.
Relocate your wireless device
Move your wireless device closer to the Network Box (access point). Anywhere in the same room as the access point, where you have line-of-sight to it, should have great service.
Restart your Network Box
Restart your Network Box by unplugging its power cord, waiting at least 10 seconds, and then plugging it back in. When the Network Box restarts, it scans the available Wi-Fi channels and automatically changes to the best available channel.
Quit all apps
Quit any unnecessary applications running on your wireless device (computer, phone, or tablet). Be sure the apps are shut down and not just minimized.
Quit all your apps:On a Mac
Right-click each application on your Dock.
If Quit appears on the pop-up menu, select it to shut down the app.
Open each application in your System Tray that has a raised border, indicating that it is active.
On the File or Settings menu (depending on the app), click Exit.
Clicking Close or Close All Windows does not shut down the app. You must find and click Exit for each active app.
Go to Settings, and select Application Manager.
Select Running at the top of the screen to display the active apps.
Touch the app you want to shut down, and select Stop or Force Close.
Click at the bottom of your screen.
A list of active apps appears.
Touch and briefly hold the app you want to quit.
Touch Remove from list on the pop-up menu.
Double-click the home button.
All of the active app icons appear across the bottom of the screen.
Press and hold one of the apps.
All of the active app icons start to wiggle.
Touch on the app you want to shut down.
Chromebooks are different than other devices. Simply close all browser tabs/windows except the one you are using to optimize its wireless connection.
Check for wireless driver updates
Network adapter vendors occasionally update the software that your device uses to communicate with your network adapter, known as the driver. These updates typically improve performance and reliability. For Mac OS, iOS, and Android, run the latest OS software update.
To get the driver updates for Windows, follow the instructions for your operating system:
There is a known issue with Windows Vista clients with Atheros AR500X Wi-Fi network cards. If you have the Atheros network card in a Vista system, we have confirmed that updating the Atheros driver resolves the issue.
Visit Microsoft Update, click Custom, and then wait while Windows XP looks for the latest updates for your computer.
Install any updates related to your wireless adapter.
Reduce wireless interference
Google Fiber's wireless technology operates at a frequency of 2.4 and/or 5 GHz. Many cordless phones, microwave ovens, baby monitors, garage door openers, and other wireless electronics also operate at 2.4 or 5 GHz. If you use these wireless devices in your home, your computer might not be able to "hear" your Network Box over the noise coming from them. Consider replacing devices that operate at 2.4 or 5 GHz with devices that operate at other frequencies (such as 5.8 GHz or 900 MHz instead).
Relocate the access point
Move the Network Box or TV Box (access point) out of a cabinet or cupboard, if they are so located, and make sure there are no solid items (such as furniture or appliances) blocking your view of the nearest access point.
This option might not be feasible in all cases. It depends on furniture placement, wiring, and so on.
Check your network adapter
Check the network adapter in your wireless device (computer, phone, tablet). If it is not using the 802.11n (wireless-N) protocol, consider updating it to one of the latest network adapters that does support 802.11n.
For additional information and instructions on how to determine which protocol your network adapter uses, see Optimize your wireless network.