Check for an service outage

If there is a known network outage in your area, you can easily check to see if you're in fact affected by visiting our Fiber Outage Search page or within your Fiber account.

Your Fiber account is equipped to notify you in the case of a known network outage that impacts your service. Keep in mind, you might be experiencing a different issue if you don't see an alert, like a website being down or a major power outage affecting your area.  

Check for an Internet outage

  1. Visit our Fiber Outage Search page

  2. Enter your street address

  3. Select "Check status" to see if there are any known outages in your area

  4. If there's no alert notifying you about a known outage in your area and you're experiencing Internet issues today, there might be an issue with your in-home network. Try our Network Troubleshooter to resolve your issue and view these other articles to learn about Internet and Wi-Fi:


Check for an outage by signing in to your Fiber account

A message at the top of your Fiber Account page will let you know if you’re experiencing a network outage or other known service disruption.

  1. Sign in to your Fiber Account using the email address and password you used when you originally signed up for Fiber.

Having trouble signing in to your Fiber account? Recover your password or use our sign-in troubleshooter to solve this issue.
  1. Check for an alert at the top of the page about an Internet outage affecting your Google Fiber service.

Google Fiber service outage near me

  1. If there’s no alert about known service issue, but you still experience connection issues, there may be an issue with your in-home network. Please visit our network connection troubleshooter to help diagnose the issue.


If you are experiencing network outage

Please hold tight! Our crews are already working on restoring service in your area as quickly as possible. We appreciate your patience.

You can also visit the Fiber Help Forum to check for updates from the Fiber team and view questions and comments from other Fiber customers.

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