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Check for a service outage

Your Fiber account is equipped to notify you in the case of a known network outage that impacts your service. 

Check for an outage on our Fiber Outage Search page

  1. Visit fiber.google.com/outage
  2. Enter your street address
  3. Select "Check status" to see if there are any known outages in your area

 

Check for an outage by signing in to your Fiber account

A message at the top of your Fiber Account page will let you know if you’re experiencing a network outage or other known service disruption.

  1. Sign in to your Fiber Account using the email address and password you used when you originally signed up for Fiber.

Having trouble signing in to your Fiber account? Learn how to recover your password or use our sign-in troubleshooter.
  1. Check for an alert at the top of the page about a network outage affecting your Google Fiber service.

outage_screenshot_desktop.png

 

  1. If there’s no alert about known service issue, but you still experiencing connection issues, there may be an issue with your in-home network. Please visit our network connection troubleshooter to help diagnose the issue.

 


If you are experiencing network outage

Please hold tight! Our crews are already working on restoring service in your area as quickly as possible. We appreciate your patience.

You can also visit the Fiber Help Forum to check for updates from the Fiber team and view questions and comments from other Fiber customers.

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