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Activate Streaming

This article applies to customers who have Fiber TV. If you have NVIDIA SHIELD TV and are interested in activating YouTube TV, please see instructions on signing up for YouTube TV.

After you add a streaming service (HBO NOW or Spotify Premium) to your Google Fiber account, you need to activate the service before you can access it. This one-time activation links your Fiber account to the streaming service.

If you added a streaming service (HBO NOW or Spotify Premium)when signing up for Fiber: You can activate the service only after Fiber is installed in your home. 

HBO NOW

If you already have an HBO NOW subscription

Before you activate your new HBO NOW subscription through Google Fiber:

Cancel the HBO NOW subscription you have with another provider. If you activate your new subscription before canceling your existing one, you’ll be charged for two subscriptions until you cancel. Don't worry about canceling your existing subscription: Your HBO NOW profile is saved, so you can link it to your new subscription with Google Fiber. 

The steps to cancel your current HBO NOW subscription differ, depending on your service provider. For details, see the HBO NOW Help Center.

After you cancel your existing HBO NOW subscription: 

Wait until your subscription expires, and then activate your new subscription through Google Fiber.

Activate HBO NOW
  1. Sign in to your Fiber account.

  2. Click Streaming on the left.

  3. Click Activate for HBO NOW.

  4. In the confirmation message, click Activate. You'll see the following screen, showing details about your subscription:

Next steps: After you activate your HBO NOW subscription, you need to create an HBO NOW profile. Or, if you previously subscribed to HBO NOW, you can link your new subscription through Google Fiber to your existing HBO NOW profile.

Create a new HBO NOW profile

  1. Go to HBONOW.com/register in a new browser window or tab.

  2. Select Google Fiber as your provider.

  3. Sign in with your Google Fiber account. (This is the only time you’ll need to sign in with this account.)

  4. When prompted, allow HBO NOW to access your Google Fiber account data.

  5. Register to create a new HBO NOW profile.

    Use the email address and password for your HBO NOW profile to sign in to the service from now on.

Previous subscribers: Link your new subscription to an existing HBO NOW profile

If you already have an HBO NOW profile from a previous subscription you canceled, you can link your new subscription to your existing profile, instead of creating a new one. That way, you'll have access to your watchlist and other account information.

  1. Go to HBONOW.com/switch-sign-in.

  2. Sign in with the email and password for your HBO NOW profile.

  3. Choose Google Fiber from the list.

  4. Sign in your Google Fiber account. (This is the only time you’ll need to sign in with this account.)

Sign in to HBO NOW

  1. Open the HBO NOW app or go to HBONOW.com/sign-in.

  2. Sign in with the email address and password for your HBO NOW profile.

Spotify Premium

Activate Spotify Premium
  1. Sign in to your Fiber account.

  2. Click Streaming on the left.

  3. Click Activate for Spotify Premium.

  4. Connect your Google Fiber account to Spotify by doing one of the following:

    • If you don't already have a free Spotify account, sign up for Spotify, using your email address or your Facebook account. 

    • If you already have a free Spotify account, log in to connect it to your Google Fiber account.

    After you connect your Fiber account to Spotify, you'll see the following screen, showing details about your subscription:

    Use the email address and password for your Spotify Premium account to sign in to the service from now on.
If you already have a Spotify Premium subscription

Before you activate your new Spotify Premium subscription through Google Fiber:

Cancel your current Spotify Premium subscription to revert it to a free account. Don't worry,  you won't lose playlists, followers, or anything in your account. For instructions, see Spotify Help.

If you try to activate your Spotify Premium account before canceling your existing subscription, you’ll see the “Activation not available” status for the service:

After you cancel your existing Spotify Premium subscription:

Wait until your subscription expires, and then activate your new subscription through Google Fiber.  

Keep using your existing Spotify account. When you activate your new subscription through Google Fiber, you can connect your existing Spotify account to your Fiber account. 
Sign in to Spotify
  1. Open the Spotify app, or go to Spotify Log In page in a new browser window or tab.

  2. Sign in with the email address and password for your Spotify account.

View subscription details

After you activate a streaming service, you can view the following information about your subscription:

  • Monthly fee
  • Renewal date
  • How to access the service
To view subscription details
  1. Sign in to your Fiber account.

  2. Click the Streaming tab on the left.

  3. Click Details for the streaming service to view information about the service:

More help

Learn about billing, support, and canceling a streaming service.

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