Add or remove streaming

Customers in eligible markets can add HBO NOWTM streaming services to a Google Fiber account when signing up for a service plan or any time after installation. With streaming services, you can access your favorite content on your mobile device, computer or television. If you decide to cancel HBO NOW, it's quick and easy to remove it from your Fiber account.

Special discount on Google Chromecast: If you add HBO NOW to your Fiber account, you can receive a one-time $10 discount towards the purchase of a Chromecast or Chromecast Audio device. Learn more

Add HBO NOW to your Fiber account

The steps to add HBO NOW differ, depending on whether you're signing up for a Google Fiber plan or you're a current customer who wants to add streaming.

New Fiber customers

When you sign up for your Fiber plan, you have the option to add HBO NOW with that plan:

hbo now fiber sign up

After you complete signup:

In your Fiber account, you’ll see a notification to activate streaming services and a Streaming tab on the left:

Next steps: Before you can access HBO NOW, you first need to activate it. However, activation isn’t available until after Fiber is installed in your home. We’ll send you an email message to let you know that you can activate your service.
Current Fiber customers
  1. Sign in to your Fiber account.

  2. At the bottom of the Account page, click Manage plan.

  3. Under Subscribe to additional services, click Add to Plan for Streaming.

  4. On the Streaming page, check the HBO NOW box. 

  5. On the Review Changes page, confirm the changes are correct, and read the terms and conditions. If you agree to the terms and conditions, check all the boxes, and then click Submit.

After you add HBO NOW:

You’ll see a notification to activate HBO NOW on your Account page and a new Streaming tab on the left:

Next steps: Now you're ready to activate your streaming service. Remember, you’re not billed for HBO NO until it's activated. We’ll send you an email message to remind you to activate your service.​
Note: HBO NOW isn’t available with the Fiber 1000 + TV plan. However, you can add the HBO option to your Fiber TV plan; this option includes the HBO GO streaming service, which has same content as HBO NOW.

Remove HBO NOW streaming from your Fiber account

Your subscription to HBO NOW automatically renews each month. To cancel, you can stop auto-renew at any time. After you cancel, you can continue to enjoy the service until it expires on your next monthly renewal date. To find that date, check the details page for your subscription.

To cancel HBO NOW streaming service
  1. Sign in to your Fiber account.

  2. On the Account page, click Manage plan.

  3. Click Add or remove streaming services.

  4. On the Streaming page, uncheck the HBO NOW box for the services you want to cancel, and then click Continue. For example:

  5. On the Review Changes page, confirm the changes are correct, and read the terms and conditions. If you agree to the terms and conditions, check all the boxes, and then click Submit.

Billing

With HBO NOW streaming, you pay in advance for each month of access to service. Once you activate HBO NOW, you’re billed for the first month of your subscription. You'll see the subscription amount as a separate item on your next Google Fiber billing statement.

For example: If you activate HBO NOW streaming service on the 15th of the month, that’s your renewal date. If you receive your Fiber bill on the 1st of the following month, payment of your Fiber bill covers one month of access to the streaming service—from last month’s renewal date (the 15th) to next month’s renewal date (the 15th). By default, your service is set to automatically renew, so you can enjoy continuous access from month to month.

More help

Frequently asked questions about HBO NOW streaming

Which devices can I use with HBO NOW streaming services?

For details about compatible devices, see the service provider’s support information.

Can I stream HBO NOW content to my television?

Yes, you can stream content to most televisions. However, depending on your television, you might need an additional device. For details, see the service provider’s support information.

Is there a limit to how much data I can stream with HBO NOW streaming service?

Not at all! There are no data caps with any Fiber plan, so you can stream all you want.

If I change my Google Fiber plan, what happens to my subscription to HBO NOW​ streaming service?

Your subscription to HBO NOW streaming service isn’t affected if you upgrade or downgrade your Google Fiber plan, with one exception:

If you subscribe to HBO NOW and upgrade to a Google Fiber TV plan, your HBO NOW subscription will be canceled automatically (HBO NOW isn’t available with Google Fiber TV).

However, once your HBO NOW subscription expires, you can add the HBO option to your Fiber TV plan. This option includes the HBO GO streaming service, which has same content as HBO NOW.

If I cancel HBO NOW streaming, can I renew it again?

Yes, you can cancel and renew your HBO NOW subscription as often as you like. However if you renew after your current subscription expires, you'll need to add the service to your account and activate it again.

If I cancel HBO NOW, do you provide a prorated refund?

We’re not able to provide a prorated refund if you cancel HBO NOW. However, because you pay for your subscription in advance for the following month, you can continue to access the service until your subscription expires on your next renewal date. You can find that date on the details page for your subscription.

If I cancel my Google Fiber subscription, is my HBO NOW subscription also canceled?

Because your HBO NOW subscription is linked to your Google Fiber account, it will be canceled if you cancel your Fiber subscription. Note that you can continue to access a streaming service until your subscription expires on your next renewal date. You can find that date on the details page for your subscription.

I just activated HBO NOW but changed my mind. Is there a grace period for cancellations?

Because you pay in advance for a month of access to HBO NOW service, we don’t provide a grace period. However, if you cancel your subscription, you can enjoy access to the service until your subscription expires on your next renewal date. You can find that date on the details page for your subscription.

Get support for HBO NOW streaming 

For help with billing or other Fiber account-related issues with HBO NOW streaming service, contact Google Fiber customer support.

For help with using HBO NOW streaming service, please see service provider's support information at HBO NOW Help Center.

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