If the information in this article doesn't match what you have, see the help for your version of Fiber TV. Learn more about different versions of Fiber TV.

Accessibility (legacy)

This article applies to customers who have the legacy version of Fiber TV. If you have the new version of our user interface, please view this article to learn about accessibility features.

Google Fiber services offer accessibility features. These features are available to everyone, and you don't need special equipment to access them.

Fiber TV

Closed captioning 

Closed captions are available on our Fiber TV service, as well as in our mobile apps. Closed captions make television programming more accessible to individuals who are deaf or hearing impaired. You can set a variety of options for closed captions on your Fiber TV. In addition, you can turn closed captions on or off for any show in the Fiber TV mobile app for Android and the Fiber TV mobile app for iOS.

Descriptive audio

Available when the program provider adds it to make television programming more accessible to individuals who are blind or visually impaired. Descriptive audio is inserted into natural pauses in the program's dialogue. When it's made available by the program provider, you can enable descriptive audio for any show you are watching.

Fiber TV App

With a touch of a button, you can also turn closed captions on/off or enable audio description using the Fiber TV App for either Android or iOS

Google Fiber Phone

You can dial 711 to call Telecommunications Relay Services (TRS). The relay service helps people who are hearing or speech impaired make phone calls through an operator.

If you need to reach emergency services, use TTY to call 911 directly. Where possible, do not rely on 711 in the event of an emergency.

Contact support

Please contact Google Fiber customer support with any requests or questions concerning the accessibility of our equipment and services.

To reach customer service using your TTY device, you can send a TTY message directly to (844) 565-1245, or dial 711 and ask to be connected to Google Fiber support at (844) 565-1245.

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