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Set caller and privacy preferences

Google Fiber Phone lets you specify the types of incoming calls you'll accept and when you'll accept them. For example, you can schedule days and times you want to receive calls, silence your phone completely, or forward incoming calls to another number.

Specify calls you'll accept
  1. Sign in to Google Voice with the Google account you use for Google Fiber Phone.
  2. In the top right hand corner, click the Settings icon Settings. (If you are using the Google Voice app, the Settings icon will be displayed within the hamburger menu Menu in the top left corner.)
  3. Click Calls.
  4. In the Custom Call Forwarding section, select the type of incoming calls you'll accept on your phone.

    • Everyone. All calls ring on your phone.

    • Only people with caller ID enabled. Only calls that display caller ID information.

    • Only my contacts. People in your contacts list from Gmail or Hangouts.

    • My Starred contacts. People you have starred in your contacts list from Gmail or the Hangouts app.

Set caller ID options

Incoming caller ID options

Hear incoming caller ID with name when answering your Fiber phone:

  1.  Go to Google Voice.
  2. In the top right, click Settings "".
  3. Click Calls.
  4. Select Screen Calls.

Outgoing caller ID options

Hide your caller ID on all outgoing calls:

  1.  Go to Google Voice.
  2. In the top right, click Settings "".
  3. Click Calls.
  4. Select Anonymous Caller ID.
Turn Do Not Disturb on or off
  1.  Go to Google Voice.
  2. In the top right, click Settings "".
  3. Click Do Not Disturb.

Block unwanted calls

If you'd like to block calls such as spam, you'll need to refer to the Google Voice Help Center article on how to block (or unblock) a caller and manage spam calls.

Turn Call screening on or off

To turn off the Screen Calls functionality:

  1. Sign in to Google Voice with the Google account you use for Google Fiber Phone.
  2. In the top right hand corner, click the Settings icon Settings. (If you are using the Google Voice app, the Settings icon will be displayed within the hamburger menu Menu in the top left corner.)
  3. On the left click Calls.
  4. Turn Screen Calls off by switching the toggle from green to white.

Follow the same steps to turn the functionality back on.

Currently unavailable features

The following Fiber phone features are unavailable. Customer service will not be able to make these changes on behalf of customers:
  • Change the ringtone
  • Change your default outgoing number
  • Add or remove users on your phone service

While these features were available in the past, they currently aren't. We plan to make them available once again, and, when they are, customers will be able to access them through their account page. 

 

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