We regularly update the GFiber App with new features to help make it even easier for you to manage your home or business network. We’ll be making improvements throughout 2025 and beyond, so your GFiber App might look different from the examples below.
You can get in touch with GFiber support in a few different ways through the GFiber App. In this article, you’ll learn how to use the app to chat, call, and set up a video call with our dedicated customer support team directly from your smartphone or tablet.
Chat with GFiber support
-
Open the GFiber App and click Help
.
- Select Chat with us.
- Your chat with our virtual assistant will begin. If you prefer or if needed, you’ll be put in contact with a live GFiber team member right away.
- At the end of your chat, you’ll be asked to fill out a quick survey. If you select Take survey, it will open in your browser.
.
Call GFiber support
- Open the GFiber App and click Help
- Select Call us.
- Choose the support number that’s the best match for you.
- In some cases, you may be asked for a PIN. Click the See your PIN button to find your four-digit number.
Set up a one-way video call with GFiber support
Our video support option is a great solution when it’s easier to show us what’s happening or for issues that are simply too hard to explain over the phone.
- Open the GFiber App and click Help.
- Select Video support call.
- Review the information and click Call me. Messaging and data rates may apply.
If there are no video-support specialists immediately available, you will receive a call and be connected as soon as a specialist becomes available.
Video support is only accessible during our standard operating hours, from 7:30 am to 11:30 pm CST.