About Fiber self-installation
Depending on your city, address and the Fiber plan you select, you may be eligible to self-install your Fiber Internet service and Fiber Phone service. Two kits are available:
- Self-Installation Kit for Google Fiber (Internet service)
- Self-Installation Kit for Fiber Phone (phone service)
Self-installation is only available in certain cities for our Internet-only plans and for Fiber Phone. If you're eligible for self-installation, Google has already installed external equipment and a Fiber Jack in your home.
Self-installation requires no tools and minimal technical skills. To help you decide if self-installation is right for you, have a look at the Self-Installation Kit or Fiber Phone Self-Installation Kit instructions.
After you sign up for a Self-Installation Kit, we'll send you an email that tells you when you can pick up the kit from the Fiber Space (typically the same day) or, if you chose to have your kit shipped, an estimated delivery date and a tracking number for your package.
How can I perform a self-installation?
The self-installation process requires no tools and minimal technical skills. You can learn more about whether self-installation is right for you, watch this self-installation video that explains the process, or you can read the full instructions that come with the Self-Installation Kit or Fiber Phone Self-Installation Kit.
What's in the Self-Installation Kit?
What's in the Fiber Phone Self-Installation Kit?
When can you expect your Self-Installation Kit?
How long should a self-installation take?
When will you be billed for service?
If you're eligible for self-installation and you choose this option, there are three ways for you to receive your Fiber Self‑Installation Kit or Fiber Phone Self‑Installation kit:
- Have the kit shipped to your home address
- Have the kit shipped to a different address
- Pick up the kit from your local Fiber Space
From the time an order is placed, the Self‑Installation Kit will ship within 2-3 business days, or 5-6 calendar days if ordered on Friday. Delivery times differ from city to city.
If you change your mind about self-installation, please contact Google Fiber customer support within 2 hours of placing the order to cancel.
When you sign up to have a Self-Installation Kit shipped to you, you can ask the carrier to require a signature. To choose this option, check the box labeled Require signature for delivery when you sign up.
If you choose this option, the delivery carrier will require a signature from you or someone else at the delivery address, or from a building manager or neighbor, when the kit is delivered.