Q: Which Google Fiber customers are eligible to order static IPs?
A: Only Fiber small business and Community Connection customers can sign up for static IPs.
Q: I want to keep my computer secure from unauthorized access over the Internet. Will my installation be as secure with a static IP?
A: Assigning static IPs for your service does not affect any security mechanisms you may already have in place.
Q: I am not familiar with IPv6. Do I need to do anything to support it?
A: No. IPv6 is a newer protocol being introduced to the Internet over an extended period. Google Fiber supports IPv6, but you do not have to use it. If you do not use it now, you can change your mind later.
Q: I'm using an advanced set-up and want to use the LAN side address allocation for servers or other static devices. My current network set-up uses Network Address Translation / Port Translation (NAT/NAPT) for LAN hosts to reach the internet. Can I still use this?
A: Yes, you can continue to use this mechanism once your WAN side address is updated to a static allocation. With most enterprise router implementations you can also use public LAN addresses for externally accessible hosts, and private addresses with NAT for clients simultaneously.
Q: Will changing my network equipment change my static IP address?
A: No, your static IP allocations are tied to your account and physical address. They will remain the same unless you modify your service or move locations. The same WAN address will be assigned to your equipment via DHCP, and you can re-apply the same LAN side address configuration to your new equipment.
Q: Can I get more than 5 static IP addresses?
A: Yes, you can choose a plan with 0, 1, 5, or 13 static IP addresses.
Q: I have more than 5 IPv4 hosts. How can I support them?
A: You can use Network Address Translation / Port Translation (NAT/NAPT) or a proxy server to allow more hosts to access the Internet. You may want to reserve some of your static IPs for hosts that need to be easily externally accessible. Most enterprise routers allow you to use all these technologies at the same time.
Q: I have my own IPv4 or IPv6 address allocation. Can I use it with Google Fiber?
A: No. Google Fiber does not offer this service.
Q: I have my own domain name. Do I need to transfer it to Google Fiber?
A: No. To use your domain name with your service, you can optionally update your DNS records with your domain hosting provider to direct traffic to your new Google Fiber IP address assignments.
Q: I thought I was getting 5 static IPv4 addresses, but my public IPv4 allocation is a /29, which provides 6 addresses.
A: One IPv4 address should be configured on your router as the local gateway. Most implementations use the first address in the range as the gateway, but you can choose whichever address you want from your range. Use the remaining 5 addresses for hosts that need public static IPs.
Q: I am not using a Network Box, and when I plug in my laptop or router I am not getting an IP address. What I am doing wrong?
A: Be sure the interface of the device connected to the Fiber Jack is set for DHCP.