If you've forgotten your Wi-Fi network password, you can find it in your Fiber account. For your privacy and security, our support team cannot access or change your existing Fiber Wi-Fi network password.
To find your Wi-Fi password in your Fiber account:
Sign in to Fiber using the email and password you use for your Fiber account.
Select Network at the top-left corner. (If you don’t see it, click the navigation menu to display the selection.)
In the left panel, ensure your Network Box is selected. Your Network Box will be displayed as your Wi-Fi name with the router icon next to it.
To the right of Wi-Fi password, click Show to display your password.
If you know your Wi-Fi password and want to change it, you can do so from your Fiber account.
If you're unable to sign into your Fiber account because you forgot your Google Account password, go to the password recovery page and follow the on-screen instructions to reset your Google Account password first.