- Take your best guest in answering questions about your previous password.
- Try not to skip any questions. Even if you don't remember, enter the most recent password you recall.
- Use a familiar location and device, such as a personal computer or your cell phone.
- If you're asked to enter an email address you can check now, enter one that you've added to your account.
For additional assistance, try these tips to help you complete the account recovery steps.
If you still have trouble signing in to your account, try the steps in the sign-in troubleshooter in the Google Account help center.