Prepare for installation

On the day your installation is scheduled, we will do everything we can to arrive at your home on time. Just to make sure we're on the same page, our Installation Specialist will give you a confirmation call before he or she arrives.

When our Installation Specialist arrives, he or she will ask you about where you want your equipment placed in your home and will be ready to offer advice about positioning the devices to optimize your Wi-Fi signal throughout the home.

If you want to keep your former TV service as well as Google Fiber TV service, you can do that! Just be sure to tell your Installation Specialist on your installation day which TVs you want to keep on the old service and which TVs you want to move to Google Fiber.

In fact, if you want one or more of your TVs on both your old service and on Google Fiber, you can do that as long as the TVs on which you want to add Google Fiber have an HDMI port that is not being used, so we can connect Google Fiber to those TVs using HDMI cables.

Our Installation Specialist will do all of the work. He or she will install your equipment, set up wired and Wi-Fi networks, and demonstrate key features of the system to you. You can have as much or as little interaction with the Installation Specialist as you like.

Some suggestions for how you can prepare for installation:

  • Think about where you might like the equipment installed, although please stay open to suggestions from the Installation Specialist. Sizes of devices:

  • If you have any devices that are currently connected directly to your router using an Ethernet cable and are not Wi-Fi-capable, consider the ideal location of these devices. Is the ideal location within 6 feet of where you want to locate your new Google Fiber Network Box (which essentially replaces your router)? If you prefer to locate any of these devices more than 6 feet from your Network Box, consider purchasing a wireless adapter for each of those devices before the date of your installation.

  • Clear your personal items out of the areas where you think the Installation Specialist might be working (as much as it makes sense).

  • If your current telephone service is provided by the same company as your current Internet and/or TV service, consider what type of phone service you might want to switch to.

  • It is your choice whether you schedule discontinuation of your previous Internet service (and TV service, if you are getting Google Fiber TV service as well) prior to your Google Fiber installation date or wait until your Google Fiber installation is complete. There is no conflict between Google Fiber and other Internet/TV services.

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