Although we'd be sorry to see you go, you can cancel your Google Fiber service before or after it's installed. Cancellation methods differ based on your account status.
Cancel your Google Fiber service before installation
If Fiber service has not been installed, you can cancel from your Fiber account on the Fiber website.
To cancel Fiber service before installation:
- Sign in to your Fiberaccount using the email and password you use for Fiber.
- On your account page, click Manage Profile.
- On your profile page, click Cancel Fiber Service.
(If you don't see this link under your name at the top of the page, contact Google Fiber customer support.)
- A series of messages appear with information about cancelling your Fiber service. Click Continue in each dialog box to cancel your Fiber service.
Google Fiber Phone number transfer scheduled
Your Fiber service may not be installed yet, but if Google Fiber Phone is part of your service and you have scheduled a date to transfer an existing phone number, please contact Google Fiber customer support.