Canceling your current service
We’d love to keep you as a customer. But we’re here to help, even if you want to cancel. Reach out to customer support and speak to one of our reps through live chat, email or phone. Remember to have your account PIN ready.
Don’t know your GFiber PIN? Here’s how to find it.
Canceling service that hasn’t been installed yet
- Sign in to your Google Fiber account using your email and password.
- On your account page, click edit under the Account Info card on the homepage.
- On your profile page, click Cancel Fiber Service.
(If you don't see a Cancel Fiber Service button, contact GFiber customer support.) - A series of messages will appear with information about canceling your GFiber service. Click Continue in each dialogue box to complete canceling your GFiber service.
Canceling a phone number transfer
If you have a scheduled date to transfer your existing phone number to a GFiber phone plan, but now want to cancel the transfer, GFiber Phone service or GFiber internet, please reach out to customer service and talk to one of our reps through live chat, email or phone.
When would I receive my final bill?
If you cancel service, your last bill will come on the 3rd calendar day of the following month. So if you cancel on January 20, your bill should arrive on February 3.
What if I no longer want to cancel or want to change my cancellation date?
If your cancellation date is already scheduled, you can change the end date of your service or choose to keep your service from the homepage of your GFiber account.
If you prefer to contact customer support to make one of these changes, our team can help restore your GFiber service or stop an already scheduled cancellation. You’ll need to have your GFiber PIN handy.
Don’t know your PIN? Here’s how to find it.
Will I get a prorated bill for my last month of service?
No, but you will get a refund for any days you aren’t a customer. Even if you canceled on the 1st of the month, your final bill will account for the whole last month. However, you will be credited for any unused service after you complete all the steps to cancel:
- Your account has been canceled
- All Google Fiber equipment has been returned
- There are no outstanding balances on your account
Once we’ve received everything, any remaining prorated credits will be refunded within 10 days to the form of payment that was most recently in your GFiber account.
How do I return my equipment?
Once you cancel your service, we’ll send you an email letting you know what equipment needs to be returned to GFiber.
FedEx will send you two emails to the main email address associated with your GFiber account. These emails give you two options on how to return your equipment:
- The first email will contain a link to print a prepaid return label if you choose to pack and ship the equipment yourself.
- The second will contain a QR Code that can be brought into any FedEx Office store without the need for a label or packaging material so FedEx will handle the packing and shipping on your behalf.
No matter which option you pick, the shipping is at no cost to you.