Change your service plan

You can upgrade or downgrade to a different Google Fiber service plan of your choosing.

If you have multiple service plans available in your market, you can change your plan before or after Fiber is installed in your home.

Should you need to add phone service to your existing appointment and can't do so within your Fiber account, you'll need to contact Google Fiber customer support to update your plan and scheduled appointment. 

 CHANGE PLAN

To change your plan:

  1. Sign in to your Fiber account.

  2. Under Plan details section, select Manage Plan.

  3. Select Change plan.

  4. Select from the available plans listed, and select Continue.

  5. Follow the steps on screen and select Submit to finalize your plan change.

     

1 TB Google Drive storage removal

  • If you're a Fiber 1000 or Fiber 1000 + TV customer, you'll lose the additional 1 terabyte of Google Drive storage upon cancellation.
  • Your storage limits will be set back to the free levels of 15 GBs.
  • Everything in Google Drive, Google Photos, and Gmail will still be accessible, but you won't be able to create or add anything new over the free storage limit.
  • Nothing stored in Drive will be deleted or removed by Google. For additional information, please view the Purchase, cancellation, & refund policies article on the Google Drive Help Center. 

See more info on Google Drive storage as it relates to your Fiber plan.

When do plan changes go into effect

All plan changes and channel add-ons will go into effect immediately except those that require installation. 
Plan changes requiring installation, such as adding a TV box and/or a Phone Box, or a swap, like a Mini Network Box for a Network Box, go into effect only once the installation is complete. You’ll receive a confirmation email once a change to your plan is submitted.

Billing information
  • Any outstanding balance on your account will need to be paid in full before you make a change.

  • If no installation is required, the new price goes into effect on the day following the plan change. If installation is required, the price change will begin the day after installation.

    We’ll prorate all charges (except for streaming services) and/or refunds to the following month’s bill. All new charges are subject to applicable taxes and fees depending on the plan you choose. You can find more specific billing information on when you add or remove TV boxes or packages. 

TV plan change

  • If you remove Fiber TV service from your plan, you won't be able to add TV back your plan. Fiber TV will still be available, however, if you transfer your account to another person, reconnect service after suspension or delinquency, or move to another Fiber-eligible address.
  • If you’ve removed a TV box or any other device, you must return your equipment within 25 days from the date of the service change.
  • If you remove a TV package that includes one or more channels from which you have recorded content, the content can no longer be watched when the TV package is removed. Although the content may still appear in your recorded shows, it cannot be watched.

Transfer your number out of Fiber Phone

If you plan to transfer your number to another provider and cancel Fiber Phone service, be sure to transfer your Fiber Phone number to your new provider first. Do not cancel your Fiber Phone service before confirming that your Fiber Phone number has been successfully transferred.

Streaming services

You need to activate HBO NOW streaming service once you add it to your plan. If you decide to remove HBO NOW, you won't be charged for the following months. Yet, HBO Now service will remain active until the end of the purchase cycle.
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