If there are multiple service plans available where you live, you can change your plan before or after GFiber is installed in your home.
If you'd like to add phone service to your existing appointment and can't do so within your GFiber account, you'll need to contact customer support to update your plan and scheduled appointment.
You can make certain plan changes right in the Google Fiber app. Here’s how:
Here’s how to change your plan using your app:
1. Touch Account.
2. Touch Change plan.
3. Select a new plan.
Plan speed comparison table
Plan speed comparison
New Customer | Existing Customer | |
1 Gig |
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2 Gig |
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5 Gig |
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8 Gig |
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4. Touch Next.
5. Touch continue.
6. Touch Cancel to cancel change or touch Change plan to continue with plan change.
7. Touch Confirm to confirm plan change.
8. Your account should now show the updated plan. Congrats!
Another option is to change your plan by signing in to your account:
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Sign in to your GFiber account.
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Under Plan details section, select Manage Plan.
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Select Change plan.
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Select from the available plans listed, and select Continue.
- Follow the steps on screen and select Submit to finalize your plan change.
Use your own router
1 TB Google Drive storage removal
Downgrading from a GFiber plan of 1 Gig or faster to a plan under 1 Gig, or canceling your GFiber or Google One account, will result in the loss of your extra 1 terabyte of free Google Drive storage.
- Your storage limit will revert to the standard free level of 15 gigabytes.
- While you can still access everything stored in Google Drive, Google Photos, and Gmail, you won't be able to add new content if it exceeds the free storage limit.
Rest assured, nothing in your Drive will be deleted or removed by Google. For more details, please visit our Purchase, Cancellation, & Refund Policies page.
See more info on Google Drive storage as it relates to your GFiber plan.
When do plan changes go into effect
All plan changes will go into effect immediately except those that require installation. Plan changes requiring installation, such as adding a Phone Box, or a swap, like a Mini Network Box for a Network Box, go into effect only once the installation is complete. You’ll receive a confirmation email once a change to your plan is submitted.
- If your account is suspended, you'll need to take care of the outstanding balance before you can make changes to your plan. You can find more info on how to reinstate suspended service.
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If no installation is required, the new price goes into effect on the day following the plan change. If installation is required, the price change will begin the day after installation.
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We’ll prorate all charges (except for streaming services) and/or refunds to the following month’s bill. All new charges are subject to applicable taxes and fees depending on the plan you choose.
Prorated billing example
You've decided to sign up for 1 Gig at a price of $70/mo + taxes and fees. Your installation date is May 12. Here is an example of what your first month's bill would look like:
Service | Date | Charge |
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Installation | May 12 | $0 |
Service for prorated period | May 13 - 31 (19 days) | $44.33 |
Service for first full month | June 1 - 30 | $70 |
Payment method charged | June 13* | $114.33 + taxes and fees |
*If you reside in California, your bill will be due on the 18th of each month
You can find more specific info on monthly billing.