Change your service plan

You can upgrade or downgrade to a different GFiber service plan of your choosing.

If there are multiple service plans available where you live, you can change your plan before or after GFiber is installed in your home.

If you'd like to add phone service to your existing appointment and can't do so within your GFiber account, you'll need to contact customer support to update your plan and scheduled appointment.  

 CHANGE PLAN

You can make certain plan changes right in the Google Fiber app. Here’s how:

Here’s how to change your plan using your app:

1. Touch Account.

2. Touch Change plan.

Fiber App Account Overview

3. Select a new plan.

Plan speed comparison table

Plan speed comparison

  New Customer Existing Customer
1 Gig     
  • Symmetrical upload and download speeds up to 1 Gbps in all markets
  • Up to 500 Mbps over WiFi with Wi-Fi 5 (802.11ac) router
  • Up to 800 Mbps over Wi-Fi with Wi-FI 6 router
  • Up to 900 Mbps over Wi-Fi with Wi-Fi 6E router
  • Symmetrical upload and download speeds up to 1 Gbps in all markets
  • Up to 500 Mbps over WiFi with Wi-Fi 5 (802.11ac) router
  • Up to 800 Mbps over Wi-Fi with Wi-FI 6 router
  • Up to 900 Mbps over Wi-Fi with Wi-Fi 6E router
2 Gig                   
  • Maricopa County, AZ and West Des Moines, IA  customers will receive symmetrical download and upload speeds up to 2 Gbps with compatible hardware and a wired connection
  • Up to 700 Mbps over WiFi with a Wi-Fi 6 router
  • Download speeds up to 2 Gbps; upload speeds up to 1 Gbps with compatible hardware and a wired connection
  • Up to 700 Mbps over WiFi with a Wi-Fi 6 router
5 Gig
  • Symmetrical download and upload speeds up to 5 Gbps with compatible hardware and a wired connection
  • Up to 700 Mbps over WiFi with a Wi-Fi 6 router
  • Symmetrical download and upload speeds up to 5 Gbps with compatible hardware and a wired connection
  • Up to 700 Mbps over WiFi with a Wi-Fi 6 router
8 Gig
  • Symmetrical download and upload speeds up to 8 Gbps with compatible hardware and a wired connection
  • Up to 700 Mbps over WiFi with a Wi-Fi 6 router
  • Symmetrical download and upload speeds up to 8 Gbps w/ compatible hardware and a wired connection
  • Up to 700 Mbps over WiFi with a Wi-Fi 6 router

 

Fiber App plan change select new plan screen

4. Touch Next.

Fiber App select new plan screen

5. Touch continue.

Fiber App plan change deprecation notice

6. Touch Cancel to cancel change or touch Change plan to continue with plan change.

Fiber App cancel or confirm plan change

Fiber App cancel plan change

7. Touch Confirm to confirm plan change. 

Fiber App confirm plan change

8. Your account should now show the updated plan. Congrats!

Fiber App plan change successful

Fiber app new plan change displayed on account page

Certain plan changes require you to switch your router, and those (for example, upgrading to 2 Gig, or from the Mini Network Box to 1 Gig) cannot be completed through the app. If your plan upgrade is one that requires new equipment, you'll go through the same process but you’ll see a screen that requests that you contact us (which you can do directly through the app).

Another option is to change your plan by signing in to your account:

  1. Sign in to your GFiber account.

  2. Under Plan details section, select Manage Plan.

  3. Select Change plan.

  4. Select from the available plans listed, and select Continue.

  5. Follow the steps on screen and select Submit to finalize your plan change.

Use your own router

You can use your own router to connect to your GFiber network. You can find more details on how to use your own Wi-Fi router.

1 TB Google Drive storage removal

Downgrading from a GFiber plan of 1 Gig or faster to a plan under 1 Gig, or canceling your GFiber or Google One account, will result in the loss of your extra 1 terabyte of free Google Drive storage. 

  • Your storage limit will revert to the standard free level of 15 gigabytes. 
  • While you can still access everything stored in Google Drive, Google Photos, and Gmail, you won't be able to add new content if it exceeds the free storage limit. 

Rest assured, nothing in your Drive will be deleted or removed by Google. For more details, please visit our Purchase, Cancellation, & Refund Policies page.

See more info on Google Drive storage as it relates to your GFiber plan.

When do plan changes go into effect

All plan changes will go into effect immediately except those that require installation. Plan changes requiring installation, such as adding a Phone Box, or a swap, like a Mini Network Box for a Network Box, go into effect only once the installation is complete. You’ll receive a confirmation email once a change to your plan is submitted.

Billing information
  • If your account is suspended, you'll need to take care of the outstanding balance before you can make changes to your plan. You can find more info on how to reinstate suspended service.
  • If no installation is required, the new price goes into effect on the day following the plan change. If installation is required, the price change will begin the day after installation.

  • We’ll prorate all charges (except for streaming services) and/or refunds to the following month’s bill. All new charges are subject to applicable taxes and fees depending on the plan you choose.

Prorated billing example

You've decided to sign up for 1 Gig at a price of $70/mo + taxes and fees. Your installation date is May 12. Here is an example of what your first month's bill would look like:

Service Date Charge
Installation May 12 $0
Service for prorated period May 13 - 31 (19 days) $44.33
Service for first full month June 1 - 30 $70
Payment method charged June 13* $114.33 + taxes and fees

 *If you reside in California, your bill will be due on the 18th of each month

You can find more specific info on monthly billing.

Google Fiber Phone Service

If your address is eligible for Google Fiber Phone, you can add it to your service plan from your account. You can also remove Google Fiber Phone service from your account. You can find more info on how to add/remove phone service

Streaming services

You can add live Streaming TV services to your plan. Streaming TV refers to live and recorded shows, movies, sports, and events that are delivered to you over the open Internet instead of though a traditional cable or satellite TV subscription.  You can find more info on these services and how to check availability in your area.

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