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Find your customer support PIN

When you contact Google Fiber customer support, you may be asked to provide your customer support PIN. Your PIN is a 4- or 5-digit number that identifies you as an authorized Google Fiber customer. If you haven't signed up for Fiber yet, you'll be asked to create a unique 5-digit PIN during the sign-up process.

To find your PIN:

Sign in to your Fiber account at fiber.google.com using the email and password you use for your Fiber account. Your PIN appears in the top of the page in the Manage Profile section of the page.

 

To edit an existing PIN:

  1. Sign in to Fiber using the email and password you use for your Fiber account.

  2. From your Account page, click Manage Profile; then click Edit next to the PIN icon.

    Your existing 4-digit PIN will be replaced by the 5-digit PIN you create. Your PIN must contain at least two different numbers, and cannot be sequential. For example, 1, 2, 3, 4, 5 is an invalid entry.  

  3. Enter a unique PIN that's easy to remember and click Save. Your new PIN is displayed on your Account page.

If you receive an email indicating that your Fiber customer support PIN has changed, and you did not make the change, someone has access to your Google Account password. Change your Google Account password, and then log back into your Fiber account and change your customer support PIN.

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