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Power cycle or reset a Google Fiber device

Sometimes a Google Fiber device gets into a state that requires power cycling (or restarting) or resetting.

Power cycling a Fiber device

If you've tried everything else to resolve a problem, you can try power cycling the device before contacting customer support:

  1. Unplug its power cord.
  2. Wait at least 10 seconds.
  3. Plug the power cord back in to the device.

Power cycling generally solves most common issues. If power cycling does not resolve the problem, contact Google Fiber customer support.

Resetting a Fiber device

A caution about resetting your devices

Although Google Fiber devices have Reset buttons, use caution if you decide to press it, since that can cause a full factory reset. Unlike powercycling, a factory reset will return a device to its original settings, which should resolve any configuration related issues. A factory reset will also reset display settings, 3rd party app logins, and other configuration settings. 

To reset a Google Fiber Network Box or TV Box:

  1. Press the Reset button on any Google Fiber device for two seconds.
  2. The device's LED will start blinking red in the following pattern: two blinks, then a pause, then two blinks, and so on. 
  3. Release the Reset button for 10 seconds.
  4. Wait for the LED will change to a fast-blinking purple light, then release.
  5. Allow several minutes for the device to fully reboot and reconnect to the network.

To reset a Google Fiber Storage Box:

  1. Hold down the reset button and wait for the LED changes to a fast-blinking purple light.
  2. Continue holding down the reset button for 10 seconds, until the LED goes dark, then release.
  3. Allow several minutes for the device to fully reboot and reconnect to the network.
  4. If step 1 does not work, factory reset the TV Box.

To reset a Fiber Phone Box:

  1. Hold down the reset button and wait for the LED changes to a fast-blinking purple light.
  2. Continue holding down the reset button for 10 seconds, until the LED goes dark, then release.
  3. Allow several minutes for the device to fully reboot and reconnect to the network.
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