Report a complaint about Google Fiber

You can contact Google Fiber if you have a complaint or issue with:

• Fiber service or billing, or construction
• Fiber network management

Fiber service or billing complaints and construction issues

If you have a complaint about your Google Fiber service or bill, or an inquiry about Fiber construction near your home, you can contact us in multiple ways. Google Fiber will do our best to resolve your complaint or answer your questions quickly. If for some reason we cannot resolve your complaint, we will respond to you and explain why.

Contact us by phone, chat, or email

For information about contacting us by phone, chat, or email, see our contact page.

Contact us by fax

Our fax number is  [phone]

Contact us by letter

Please send your letter to the following address:

Google Fiber Customer Support
1600 Amphitheatre Parkway
Mountain View, CA 94043

Talk to us in person

You can visit us to talk in person at the location nearest you:

Kansas City, KS/MO

GFiber Kiosk - Oak Park Mall
11149 W 95th St
Overland Park, KS 66214

Hours of operation:

Monday through Saturday: 11:00 am to 7:00 pm CT
Sunday: 12:00 pm to 6:00 pm CT

Directions & parking:

The kiosk is located on the lower level, east side of the mall near Coach, H&M, & Eddie Bauer. Parking is available outside of the food court, then take the escalator down to the first floor.

Orange County, CA

GFiber Space
The Village at Irvine Spectrum
22 Prism
Irvine, CA 92618

Hours of operation:

Monday - Saturday: 10:00 am to 7:00 pm PT
Sun: Closed

Parking:

Parking is free in the Fiber Space parking lot.

San Antonio, TX

GFiber Kiosk - North Star Mall
7400 San Pedro Ave #5551
San Antonio, TX 78216

Hours of operation:

Monday through Thursday: 11:00 am to 8:00 pm CT
Friday through Saturday: 11:00 am to 9:00 pm CT
Sunday: 12:00 pm to 6:00 pm CT

Directions & parking:

The kiosk is located on the lower level, center of the mall next to Michael Kors and near Starbucks. Parking is available on the north side of the mall off 410. Enter center entrance and proceed past Starbucks.

Triangle (Raleigh-Durham), NC

GFiber Kiosk - Crabtree Valley Mall
4325 Glenwood Ave
Raleigh, NC 27612

Hours of operation:

Monday - Saturday: 11:00 am to 7:00 pm ET
Sunday: 12:00 pm to 7:00 pm ET

Directions & parking:

The kiosk is located on the lower level, Macy’s side of the mall, between J. Crew and Forever 21. Parking garage available off Creedmoor Dr., after entering the mall proceed straight past J. Crew.

Durham, NC

GFiber Kiosk - The Streets at Southpoint
6910 Fayetteville Road
Durham, NC 27713

Hours of operation:

Monday - Saturday: 10:00 am to 9:00 pm ET
Sunday: 11:00 am to 7:00 pm ET

Directions & parking:

The kiosk is located on the lower level next to Macy’s and the play area. 

 

If your complaint isn't resolved

If you are not satisfied by the resolution of your complaint or we did not resolve it, you may contact the local franchising authority to discuss your complaint:

If you live in California

California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102

Telephone: [phone]
Fax: [phone]
Monday–Friday, 8:30 am–4:30 pm
Email: [e-mail]

If you live in Georgia

Local Governing Authority	Local Governing Authority Address
City of Alpharetta	2 Park Plaza Alpharetta, GA 30009
City of Atlanta	55 Trinity Avenue, S.W. Atlanta, GA 30303
City of Avondale Estates	21 North Avondale Plaza Avondale Estates, GA 30002
City of Brookhaven	4362 Peachtree Road Brookhaven, GA 30319
City of Chamblee	5468 Peachtree Road Chamblee, GA 30341
City of Clarkston	1055 Rowland Street Clarkston, Georgia 30021
City of College Park	3667 Main Street College Park, GA 30337
City of Decatur	509 North McDonough St. P.O. Box 220 Decatur, GA 30031
City of Duluth	3167 Main Street Duluth, Georgia 30096
City of Dunwoody	41 Perimeter Center East Suite 250 Dunwoody, GA 30346
City of East Point	1526 East Forrest Avenue, Suite 400 East Point, GA 30344
City of Forest Park	745 Forest Parkway Forest Park, GA 30297
City of Hapeville	3468 N. Fulton Avenue Hapeville, GA 30354
City of Johns Creek	12000 Findley Road, Suite 400 Johns Creek, GA 30097
City of Kennesaw	2529 J O Stephenson Ave Kennesaw, GA 30144
City of Lilburn	76 Main St. Lilburn, GA 30047
City of Marietta	205 Lawrence St. Marietta, GA 30060
City of Norcross	65 Lawrenceville St. Norcross, GA 30071
City of Roswell	38 Hill Street Roswell, GA 30075
City of Sandy Springs	7840 Roswell Road Sandy Springs, GA 30350
City of Smyrna	2800 King Street Smyrna, GA 30080
City of Suwanee	330 Town Center Avenue Suwanee, GA 30024
Unincorporated Clayton County	Clayton County Administration, Annex 1 112 Smith Street, Jonesboro, GA 30236
Unincorporated Cobb County	100 Cherokee Street Marietta, GA 30090
Unincorporated DeKalb County	1300 Commerce Drive Decatur, GA 30030
Unincorporated Forsyth County	110 East Main Street Cumming GA 30040
Unincorporated Fulton County	141 Pryor Street Atlanta, GA 30303
Unincorporated Gwinnett County	Gwinnett Justice and Administration Center 75 Langley Drive Lawrenceville, GA 30046

If you live in Iowa

Kansas Corporation Commission
Consumer Protection Division
1305 E Walnut St #110
Des Moines, IA 50319
[phone]

If you live in Missouri

Missouri Public Service Commission
Governor Office Building
200 Madison Street
PO Box 360
Jefferson City, MO 65102-0360
[phone] toll-free

If you live in North Carolina

Consumer Protection Division
Attorney General's Office
Mail Service Center 9001
Raleigh, NC 27699-9001
Toll-free within North Carolina: 1-877-5-NO-SCAM

If you live in Tennessee

Tennessee Regulatory Authority
502 Deaderick Street
Nashville, TN 37243
1-800-342-8359 toll-free
TTY: 1-888-276-0677

Network management complaints

If you experience technical issues that you think are related to traffic flow on the network or our use of network management techniques, please contact us immediately. Our contact page provides multiple ways for you to reach us by phone, chat, or email.

Accessibility complaints

If you experience issues regarding accessibility for persons with disabilities, please contact us immediately. Our contact page provides multiple ways for you to reach us by phone, chat, or email.

Concerns requiring a formal response

If your concern requires a formal response related to either accessibility, please send your request, in writing, to:

Attn: A. Marathe
1600 Amphitheatre Parkway
Mountain View, CA 94043

Include the following in your written request:
Attn: Google Fiber Accessibility Concerns

Additional contact information for accessibility issues

You can also email, call, or fax us about accessibility issues. If your concern isn't related to accessibility, you'll receive faster support by contacting us using any of the methods on our contact page.

Email: [e-mail]

Phone: [phone]
Fax: [phone]
TTY: [phone]

For questions regarding previously submitted formal concerns, contact A. Marathe using the previous contact information.